At a Glance
- Tasks: Lead client relationships and drive platform adoption in the construction industry.
- Company: XYZ Reality, pioneers of engineering-grade Augmented Reality for construction.
- Benefits: 15 days PTO, private healthcare, hybrid working, and biannual salary reviews.
- Other info: Opportunity to shape a growing Customer Success team and make a real impact.
- Why this job: Join a transformative team and revolutionise the construction industry with cutting-edge technology.
- Qualifications: 10+ years in construction delivery and strong client relationship skills.
The predicted salary is between 80000 - 100000 £ per year.
Department: Customer Success
Location: US (Client-facing, travel required)
ABOUT XYZ REALITY
XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom — a smart, site-safe headset/hardhat — but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets. XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.
THE ROLE
The Customer Success team are the face of XYZ Reality for our clients. They make people feel the product. This is a role for someone who has lived construction — on major programmes, in the dirt, under pressure — and come out the other side frustrated that the industry hasn't changed fast enough. You'll use that experience to connect with everyone from Sub-Contractor engineers on site to C-Suite Project Directors in the boardroom, speaking their language, understanding their problems, and showing them — not just telling them — how XYZ Reality changes the way projects get delivered. With the CS team set to grow from 3 to 15 over the next 18 months, this is a chance to help shape what great client experience looks like in a business that is genuinely transforming the construction industry. If you've ever thought 'we could do this so much better' — this is where you come to prove it.
KEY RESPONSIBILITIES
- Own the client relationship across your accounts — acting as the primary point of contact from onboarding through to long-term adoption, ensuring clients consistently feel the value of the XYZ platform and services.
- Bridge the gap between field teams and client stakeholders — translating on-site performance and delivery data into meaningful conversations at every level, from site engineers to C-Suite.
- Drive platform adoption and client engagement — identifying barriers, implementing structured improvement plans, and ensuring project teams are getting the maximum benefit from the XYZ service.
- Build and grow a high-performing Customer Success team — developing individuals, establishing best practices, and creating a culture of client obsession as the function scales rapidly.
- Partner with Commercial teams to support account retention and expansion — leveraging proven delivery performance and strong relationships to unlock growth within existing clients.
- Feed client insight back into the business — translating real-world construction challenges and adoption patterns into actionable intelligence for Product, Operations, and Leadership teams.
REQUIRED QUALIFICATIONS
- 10+ years of hands-on construction delivery experience on major programmes (£/$/€100Ms to BNs) — Data Centre, Pharmaceutical, large infrastructure, or equivalent mission-critical environments.
- Proven ability to operate credibly across all levels of a construction organisation — from boots-on-the-ground site teams to C-Suite directors — with the chameleon quality to be 'one of us' in any room.
- Track record of senior client-facing work, including presenting to and influencing executive stakeholders, managing complex relationships, and driving measurable outcomes.
- Genuine passion for improving the construction industry — not just professionally curious, but personally driven to be part of the change.
KEY EXPERIENCE & SKILLS
- Deep construction knowledge — you can talk shop at every level
- Exceptional client relationship & stakeholder management
- Comfortable presenting to C-Suite and owning the room
- Empathetic, charismatic & naturally builds trust fast
- Data-driven approach to client value & adoption metrics
- Passion for technology-led change in the built environment
BENEFITS
- 15 days PTO + public holidays
- Private healthcare including vision & dental
- Christmas shutdown days on top of leave allowance (2–4 per year usually)
- Hybrid working
- Biannual salary reviews
- Employee referral scheme
- Make a real-world impact of revolutionising the construction industry
Customer Success Lead - Construction employer: XYZ Reality
XYZ Reality is an exceptional employer, offering a dynamic work environment in London where innovation thrives. With a strong emphasis on employee growth, you will have access to professional development opportunities and a collaborative culture that values your insights. Enjoy comprehensive benefits including private healthcare and generous annual leave, making it a rewarding place to advance your career in the construction data field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead - Construction
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like XYZ Reality, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Success Lead - Construction at XYZ Reality.
We think you need these skills to ace Customer Success Lead - Construction
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at XYZ Reality
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
