At a Glance
- Tasks: Manage projects, support customers, and improve processes in a dynamic environment.
- Company: Join DigitalXRAID, an award-winning Cyber Security company with a fun culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 33 days holiday.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Kickstart your career in a fast-growing industry while making a real impact.
- Qualifications: 1-4 years experience, self-motivated, and excellent organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
The Company Digital XRAID is a dynamic award-winning Cyber Security Company. We're experiencing rapid growth, offering industry leading Security Services.
We invest heavily in staff providing excellent career progression and full development.
Our Values
- One team We Share The Load; We Support Each Other, Together We Are Stronger.
- Customer First They Are The Heart of The Business; We Love Them.
- Have Fun We Find The Fun In Everything We Do; We Smile, We are never Mood Hoovers.
- Be The Best Version of Yourself We show that we Care, We Make Things Better, We Are Great Role Models For Others.
- It's Good Enough is NOT Good Enough We Challenge Ourselves & Others; We Always Strive For Excellence.
- See it Through We are Accountable; We Take Ownership, No Ex scuses The Role
The Role
Digital XRAID is looking for a Customer Success & Project Admin Assistant to join their Operational Team.
This is a great opportunity for someone with a few years' experience to kick start or step up in their career in an exciting industry within a fast growing company.
The Customer Success & Project Admin Assistant will report to the Head of Operations and take responsibility for a number of project tasks and reporting our customers feedback.
You will be responsible for
- Taking ownership of a variety of projects and updating projects within the project management software
- Supporting internal and external project progress and following up with stakeholders
- Scheduling meetings internally and externally for relevant projects and recording meeting minutes
- Liaising with the technical experts to finish projects on time, to scope
- Assisting customers with queries
- Looking for ways to improve processes
- Produce reports with regards to projects KPIs
- Working with other departments and providing project support
- Complete customer feedback calls
- Weekly, Monthly and quarterly CSAT reporting
- Updates on survey completions
- Updating and reviewing CSAT processes and procedures
Benefits
- Salary Sacrifice pension scheme
- Private Medical Insurance
- Death in service benefit
- Buy/sell holiday scheme Birthday leave paid
- 33 days holiday Inc bank holidays
- Employee recognition
- Cycle to work scheme
- Employee Assistance Programme
- Workplace nursery scheme
- Discounted will writing
Requirements
- 1-4 years' experience (desirable)
- Self-motivated
- Experience dealing with customers
- Excellent organizational skills
- Familiarity with Microsoft Office
Customer Success & Project Admin Assistant in Doncaster employer: Xypher Limited
DigitalXRAID is an exceptional employer that prioritises employee growth and development within the fast-paced cyber security industry. With a strong emphasis on teamwork, customer satisfaction, and a fun work culture, employees enjoy a supportive environment where they can thrive. The company offers a comprehensive benefits package, including private medical insurance and a salary sacrifice pension scheme, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Project Admin Assistant in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xypher Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xypher Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Project Admin Assistant in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xypher Limited:Your cover letter is your chance to shine! Tell us why you want to work at Xypher Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xypher Limited!
How to prepare for a job interview at Xypher Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
