Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for users across various platforms.
- Company: Join Xylem, a Fortune 500 leader in water technology solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in sustainable water solutions while enhancing your tech skills.
- Qualifications: Technical degree or equivalent experience; customer service skills are a plus.
- Other info: Be part of a global team dedicated to innovative water conservation.
The predicted salary is between 28800 - 43200 £ per year.
Xylem Nottingham, England, United Kingdom
Join or sign in to find your next job
Join to apply for the IT Service Delivery Technician role at Xylem
Xylem Nottingham, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the IT Service Delivery Technician role at Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world\’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role
User support and customer service on company-supported computer applications and platforms. Troubleshoot IT problems and advise on the appropriate action.
Key Tasks and Responsibilities
- Respond to IT support and troubleshooting requests for technical assistance. Diagnose and resolve hardware and software problems and take appropriate remedial action in person, over the telephone and electronically (Remote control).
- Provide support in excellent interpersonal skills with VIP\’s users in the Organization.
- Research questions using available Company’s information resources
- Advise user on appropriate action.
- Follow standard Service Delivery procedures.
- Log all Service Desk interactions in Xylem’s ticketing system (Smart Support).
- Re-direct incidents and/or problems to appropriate L3 resources, after the completion of local troubleshooting.
- Identify and escalation situations requiring urgent attention (Critical and High tickets).
- Track and route problems, requests and document resolutions.
- Prepare activity reports.
- Stay current with system information, changes and updates.
- Work in team with the other sub-regional team members.
- If needed, provide support to remote users and locations in the Middle East/Turkey/North Africa Region.
Education & Training
- Related experience and training
- Technical degree or equivalent
- ITIL Certification is preferred but not mandatory.
Knowledge and Experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment.
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Ability to diagnose an issue and then take ownership of it through to completion on the following technologies:
- Microsoft Office 2013/2016/Office365 Suite
- Microsoft Windows 10/11 Enterprise/Pro
- Microsoft Windows Server 2012/2019/2022
Core Competencies
- Excellent interpersonal skills and relationship in supporting VIPs.
- Oral and written communication skills.
- Customer service orientation.
- Problem analysis.
- Problem-solving.
- Adaptability.
- Planning and organizing.
- Attention to detail
- Full clean UK driving license and access to vehicle
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr
IT Service Delivery Technician employer: Xylem
Contact Detail:
Xylem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with Xylem employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Delivery Technician questions and practice your answers. Make sure you can showcase your problem-solving skills and customer service experience, as these are key for the role.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people at Xylem. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Service Delivery Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Technician role. Highlight relevant experience and skills that match the job description, like your troubleshooting abilities and customer service experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Xylem's mission. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical know-how! Mention specific software and hardware you’re familiar with, especially those listed in the job description. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Xylem!
How to prepare for a job interview at Xylem
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, Windows, and networking concepts. Be ready to discuss how you've used these technologies in past roles or projects. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your excellent interpersonal skills. Prepare examples of how you've handled difficult customer interactions in the past, focusing on your problem-solving abilities and adaptability.
✨Familiarise Yourself with Xylem
Do some research on Xylem and its commitment to sustainable water solutions. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Practice Common IT Scenarios
Think about common IT issues you might face in this role and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your analytical skills and ability to take ownership of problems.