HR Shared Services Co-ordinator - 12 Months FTC

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

HR Services is a primary point of contact for employees and managers to answer general HR questions and request documentation support. They are responsible for responding to enquiries from HRBP’s, employees and managers via telephone, and a shared inbox to support the entire employee life cycle. The HR Shared Services Team works closely with the HR business partners, COE, payroll and external partners to execute employee-focused HR services and ensure effective administrative processes and record keeping. They ensure timely, thorough and consistent processing of all HR operational activities within the employee life-cycle – from onboarding of new hires and transfers to leaves of absence to benefits and reward administrations to terminations. We act as a “one-stop shop” to direct employees where they need to go if we cannot help directly. In building up Workday knowledge, shared services also provides system advisory and training support to managers.

Scope UK/I support though we are part of South West Cluster so the jobholder could be supporting other countries with simple tasks in a more limited capacity depending on process.

• Respond to requests coming in via Outlook and Workday Case and carrying out regular monthly, quarterly or annual activities per our calendar.
• Liaise with internal and external suppliers to deliver key services in particular benefits administration and right to work checks.
• Handle day-to-day operational support for HR processes in the employee life cycle related to Hiring, Onboarding, Terminations, country transfers, Employee/Manger Self-service transactions, Time & Attendance, Absence Management, Contract Changes, and changes to T&C.
• Respond to and work with support teams to resolve inquiries/escalations from employees and managers received through tickets submitted via the HR Case Management Tool, and other contact options.
• Follow HRSS processes and trackers for completing work, ensuring accuracy, legal and policy compliance, and data integrity of all HR data, including GDPR and Right to Work compliance.
• Perform transactions in HR systems such as Workday, Service Now, and background checks.
• Support benefits administration by assisting stakeholders with information and queries.
• Maintain employee documentation such as personnel files, employment eligibility, medical files, etc., accurately.
• Educate employees and managers about available services and encourage self-service tools in Workday.
• Identify knowledge gaps, highlight training needs, and develop basic assistance guides or training.
• Support maintenance and validation of HR data in Workday.
• Ensure timely execution of change processes in HR systems and update employee documentation and reference guides on HR intranet.
• Prepare, update, and maintain job documentation, policies, formats, and letters, ensuring they are current on the employee portal/HR website.
• Adhere to metrics and SLAs where applicable.
• Work with payroll to ensure timely data transfer between teams and systems.
• Escalate or triage issues or queries to Business Partners, HRIS, COEs as needed.
• Assist with implementing enhancements to HR applications and participate in global change projects.
• Support global mobility processes, helping foreign employees comply with local laws and regulations.
• Contribute to process documentation and continuous improvement initiatives.
• Analyze reports, verify data accuracy, and support HR decision-making with metrics and analytics.
• Support audits and compliance reviews, including internal audits (e.g., SoX) and external audits.
• Drive customer satisfaction through quality service delivery and trend analysis to improve the customer experience.
• Build strong relationships with HR partners, vendors, and team members to ensure effective collaboration.

• External: Third-party suppliers for occupational health, criminal checks, vouchers.
• Internal: US-based HRIS, HRBP’s, COE, Purchase Department, Business leaders, and managers.

• Degree in Business Administration, Human Resources, or related field (Bachelor’s preferred) or equivalent certification (e.g., UK CIPD, CPP, NVQ in Personnel Practice).
• 5+ years of HR experience as a Generalist, Coordinator, or Senior Administrator.
• Strong understanding of HR processes and employment law.
• Experience editing employment contracts and related documents.
• Knowledge of Right to Work checks.
• Experience in international or EMEA operations is desirable.
• Experience in shared services and using HR systems like Workday is advantageous.
• Proven ability to improve processes and implement departmental enhancements.
• Knowledge of HR principles, local labor laws, and compliance standards.
• Ability to work independently and collaboratively within a team and matrix environment.
• Strong problem-solving, decision-making, and customer service skills.
• Ability to adapt to change and drive continuous improvement.
• Excellent organizational skills with attention to detail and multitasking ability.
• High integrity with confidential information.
• Effective interpersonal and communication skills, both written and verbal.
• Proficiency in MS Office tools (Word, Excel, PowerPoint).

Join the global Xylem team to be part of innovative water solutions that address water usage, conservation, and re-use challenges worldwide. Our products impact utilities, industrial sectors, residential, and commercial buildings, emphasizing smart metering, network technologies, and analytics. Collaborate with us to meet water challenges with ingenuity and commitment, fostering inclusion and belonging to drive innovation and global competitiveness.