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- Tasks: Provide technical support and training for cutting-edge water technology solutions.
- Company: Join Xylem, a global leader in sustainable water solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and career development opportunities.
- Why this job: Make a real impact on global water challenges while advancing your skills.
- Qualifications: Experience in control panels and instrumentation; engineering qualification preferred.
- Other info: Be part of a dynamic team with a commitment to innovation and inclusion.
The predicted salary is between 30000 - 50000 £ per year.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
This role will preferably be based within a commutable distance to Nottingham and will involve the design, technical and application support (pre and post-sale) of Instrumentation, Control, Automation and Telemetry equipment across all Vertical Markets and Sales Teams. You will deal with both internal and external customers, whilst delivering a consistently high level of support and advice within agreed KPI’s. You will need to maximise commercial opportunities through the support you provide. You will provide training to sales teams, internal engineers, third party panel builders as well as customer training to various levels of competency. Primarily supporting Xylem products and Xylem supplied panels but supporting all elements of ICA within the industry for the business.
Essential criteria
- Preferably a qualification in Electrical and/or Electronic Engineering
- Must have experience in Control Panels, Telemetry, Instrumentation and SCADA Systems, ideally within the Water Utilities Industry
- Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. Ability to create documentation as a Technical Author
- Computer literate and ability to work with others as part of a small team, providing expert support and advice to the rest of the business
- Remote and local diagnostic and fault finding of Electrical control systems
- Full Clean Driving License
Preferable
- A knowledge of WIMES specifications
- Commissioning
- Pumping Systems and operation
- Pumping Station Controllers and PLC’s
- PLC Programme code (Codesys & Isograph)
- Single and Three Phase Motors
- VFD/VSD
- Xylem Product offering
- 18th Edition for electrical installations
- CSCS/EUSR or other Water Company Safety passports
- Presentation Skills
Key Accountabilities
- Point of contact for both phone and email support and providing appropriate technical and commercial support within specified timescales
- Reading and interpreting client specifications and requirements and producing subsequent detailed designs and / or Request for Quotations
- Reviewing of project designs both technically and commercially
- Providing support for Quotations and Projects to the relevant teams across the UK and Ireland
- Support internal Product Development
- Support the design and manufacture process of Control Panels across Xylem’s panel partners
- Support for FATs, SATs and on-site support (less than 10% of time)
- Provide Codesys or Isograph support for custom code when customers require additional features to our standard products
- Provide training on Xylem products to both internal and external engineers, sales teams and customers
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
ICA Technical Support Engineer in Nottingham employer: Xylem Inc.
Contact Detail:
Xylem Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICA Technical Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with current employees at Xylem. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can talk confidently about Control Panels, Telemetry, and SCADA Systems. Show them you’re not just a candidate, but a future expert in their team!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an ICA Technical Support Engineer, you’ll be the go-to person for clients. Share examples of how you’ve exceeded customer expectations in the past during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Xylem team. Let’s get you that dream job!
We think you need these skills to ace ICA Technical Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICA Technical Support Engineer role. Highlight your experience with Control Panels, Telemetry, and SCADA Systems, as well as any relevant qualifications in Electrical or Electronic Engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about water technology and how you can contribute to our mission at Xylem. Be sure to mention your commitment to customer satisfaction and any relevant training experience you've had.
Show Off Your Communication Skills: Since good written and verbal skills are essential for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining the Xylem team!
How to prepare for a job interview at Xylem Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Control Panels, Telemetry, and SCADA Systems. Be ready to discuss how these systems work and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with clients or team members in the past, especially when troubleshooting issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical challenges or customer scenarios. Think about past experiences where you had to diagnose problems or provide training, and be ready to share those stories in detail.
✨Demonstrate Your Commercial Awareness
Understand the business side of things! Be prepared to discuss how your technical support can drive commercial opportunities. Think about how you can contribute to exceeding customer expectations while also supporting the company's bottom line.
