Installation and Implementation Manager

XY Sense is a global leader in occupancy intelligence technology for corporate real estate teams. Our privacy-first, AI-powered sensors and workplace analytics platform deliver the richest, real-time insights to help organisations control real estate costs, boost space productivity, and create workplaces people love. With headquarters in Melbourne and offices in Sydney, London, and New York, XY Sense powers workplace intelligence for enterprise customers in more than 30 countries. XY Sense is expanding in EMEA from our fast-growing London team. We’re now looking for an Installation & Implementation Manager to help deliver on this next phase of growth.

In this role you will lead the scoping, delivery, activation and ongoing optimisation of XY Sense installations across the UK and EU. This role sits at the intersection of customers, installers, partners, hardware, software and data. You’ll own implementation quality end-to-end — from pre-sales design and quoting through to activation, witness testing and post-go-live support — ensuring installations are delivered on time, on budget and to a high technical standard. This is a hands-on role in a fast-moving scale-up business, ideal for someone who thrives on complexity, autonomy and accountability.

What you’ll be responsible for:

• Act as regional implementation lead supporting Sales with accurate project scoping and design
• Review floor plans, ceiling plans, lighting and services drawings
• Define installation scope, timelines and dependencies across multiple stakeholders
• Support creation of MEP designs, network configurations, cabling scopes and integration documentation
• Engage with architects, consultants, customers and partners to finalise designs
• Source and manage installer quotations and Statements of Work (SOWs)
• Coordinate hardware ordering, logistics and international shipping in partnership with Supply Chain
• Manage installation schedules, installers and partners against agreed SOWs
• Attend project coordination meetings and resolve on-site or technical issues
• Track progress, risks, milestones and installer performance
• Ensure accurate and complete as-built documentation (device IDs, locations, cabling, connectivity)

Activation & Sign-off:

• Lead quality checks and activation sign-off
• Validate sensor placement, connectivity and early analytics
• Manage witness testing and final customer sign-off
• Reconcile installer costs, hardware deliveries and budgets
• Coordinate Day 2 changes, variations and expansion work

Ongoing Site & Partner Management:

• Support Account Management with ongoing site accuracy, integrations and expansions
• Coordinate diagnostics, repairs, RMAs and on-site support
• Act as regional technical SME for installers and customers
• Build, train and maintain a high-quality network of installation partners
• Maintain installation guides, SOPs and internal documentation

What we’re looking for:

• 5+ years in a customer-facing, technology-focused project or implementation role
• Experience managing subcontractors (low-voltage, AV, IT or similar)
• Strong understanding of IoT / low-voltage installations
• Solid technical knowledge of networking (TCP/IP, RF, PoE, cabling standards)
• Strong project management and organisational skills
• Comfortable operating in a fast-paced scale-up with competing priorities
• Willingness to travel across the UK/EU

Nice to have:

• PMP certification
• AutoCAD experience or certification
• Enterprise AV / IT certifications (e.g. Avixa / InfoComm)
• Engineering or technology degree
• French, Spanish or German language skills

We don’t expect you to tick every box. If you bring strong implementation experience, technical curiosity and a willingness to learn, we’d love to hear from you.

At XY Sense, you’ll find a career, not just a role. We empower our people with the trust, ownership, and support needed to make a real impact — on our customers, our technology, and the future of workplace intelligence.

Here’s what you can expect:

• Real Ownership and Autonomy – You’ll take full responsibility for your projects, with the freedom to shape your strategy and drive scale.
• Career Growth with Momentum – As our EMEA region continues to expand, you’ll be at the forefront of that growth — gaining exposure to enterprise-scale projects, global clients, and leadership opportunities.
• Collaborative Global Environment – Work alongside passionate teammates and industry experts across the UK, EU, Asia Pacific and India regions — learning from diverse perspectives and sharing in our collective success.
• Personal and Professional Development – Access mentorship from senior leaders, hands-on exposure to technical innovation, and opportunities to grow your commercial and strategic skill set.
• ESOP on top of base salary to fully participate in and benefit from global company growth.

At XY Sense, your impact is visible, your ideas are heard, and your growth is limitless. If you’re passionate about workplace technology, thrive in a high-growth environment, and want to have a real impact, we’d love to hear from you.

Start date: This role is being advertised for a targeted start date in early April 2026.