At a Glance
- Tasks: Create a vibrant community and manage daily operations in a dynamic workspace.
- Company: Join a certified B Corp focused on people, planet, and profit.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Other info: Experience in hospitality or member-focused roles is a plus, but attitude is key.
- Why this job: Be the heartbeat of a thriving community and make meaningful connections every day.
- Qualifications: Organised, approachable, and able to juggle multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
The bit about us
x+why was founded in 2019 by three determined entrepreneurs with a clear mission: business should be a force for good. For us, that means considering people and planet alongside profit, and we’re incredibly proud to be a Certified B Corp. Today we operate over 400,000 sq ft of hospitality-led coworking, event, and members’ club spaces for 5,000+ members. With a total of 15 sites, you’ll find us in London, Birmingham, Manchester and Milton Keynes, with more launches on the horizon!
The bit about the role
Full transparency, this probably isn’t the job for you if…
- You want to sit behind a desk all day.
- You prefer every day to look the same.
- You like jobs where you can quietly stay in the background.
Because being our Community Manager at Chiswick Works means being involved in all parts of the building. You’ll know which member has just landed a new client. Which company needs more space because they’re growing. Which supplier is running late. Which new member needs a bit more support settling in. You’ll notice when the atmosphere feels low and when people need bringing together. At x+why, we talk a lot about "meet us in the moments" - the conversations, introductions, events, and everyday interactions that make a space feel like more than just somewhere people come to work. This role plays a big part in creating those moments. Some mornings might start with a member viewing. Others with setting up a Better Breakfast, organising a yoga session, supporting a move in, or coordinating contractors before the building gets busy. No two days are the same, and that’s exactly what makes the role interesting.
The space
Chiswick Works is flooded with natural light and spans three floors with a mix of enterprise suites, private offices, and coworking space. Our members come from a wide range of industries, from pharma and healthcare to interior design and creative businesses.
What you’ll be doing
You’ll be the main point of contact for members, guests, and visitors, helping to create a space that feels welcoming, and well looked after. Alongside supporting members day-to-day, you’ll oversee the operational side of the building – managing suppliers, contractors, facilities relationships, budgets, invoices, and maintaining standards across the site. You’ll also help shape the community side of the building through events, wellbeing initiatives, and creating opportunities for members to connect more naturally with each other. The role also includes hosting viewings, supporting renewals, and dealing with the inevitable ad hoc challenges that come with running a thriving workspace.
The bit about you
You’re organised, approachable, and comfortable managing multiple priorities at once. You enjoy working with people, stay calm under pressure, and take pride in creating an environment that members genuinely want to spend time in. Experience in flexible workspace, hospitality, operations, or another member-focused environment would be helpful, but attitude and approach matter just as much. All applicants must have the right to work in the UK.
Workspace Community Manager - Leading Brand · Chiswick Works employer: x+why
At x+why, we pride ourselves on being a Certified B Corp, committed to making business a force for good. As a Workspace Community Manager at our vibrant Chiswick Works location, you'll thrive in a dynamic environment that fosters creativity and connection among our diverse members. With a strong focus on employee growth, a supportive work culture, and the opportunity to engage in meaningful interactions every day, we offer a unique workplace where no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Community Manager - Leading Brand · Chiswick Works
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they engage with their community. This will help you connect your experiences to what they care about during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating connections, think of examples where you've built relationships or resolved conflicts. Be ready to share these stories to show you're the perfect fit for their vibrant community.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you can, connect with current employees on LinkedIn or attend any events they host. This shows initiative and gives you insider info that could set you apart from other candidates.
✨Tip Number 4
When you apply, make sure to highlight your adaptability and enthusiasm for a dynamic work environment. Use our website to showcase your personality and how you can contribute to making their space feel welcoming and engaging for everyone.
We think you need these skills to ace Workspace Community Manager - Leading Brand · Chiswick Works
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get a sense of who you are beyond just your qualifications. Share your passion for community and how you connect with people.
Tailor Your Application:Make sure to customise your application to reflect the role of Community Manager. Highlight your experience in hospitality or member-focused environments, and show us how you can create those 'meet us in the moments' experiences.
Show Your Organisational Skills:Since this role involves juggling multiple priorities, give us examples of how you've successfully managed tasks in the past. Whether it's coordinating events or handling day-to-day operations, we want to see your organisational prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our community!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand what being a Certified B Corp means and how it influences their operations. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Community Manager, your role revolves around people. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. Highlight your ability to create a welcoming atmosphere and foster connections among members.
✨Be Ready for the Unexpected
This role is all about adaptability. Think of scenarios where you had to think on your feet or manage multiple priorities at once. Share these experiences during your interview to demonstrate your calmness under pressure and your problem-solving skills.
✨Engage with Their Community Focus
Prepare ideas for community events or initiatives that could enhance member engagement. This shows that you’re proactive and ready to contribute to the vibrant atmosphere they aim to create. It’s a great way to illustrate your creativity and commitment to the role.
