Operations & Experience Manager - Redefining workspace

The bit about us: x+why launched in 2019 with a simple belief: business should be a force for good. We’re proud to be a Certified B Corp, creating hospitality-led workspaces that put people and planet alongside profit. Today we operate 15 coworking, event, and members’ club spaces across London, Birmingham, Manchester, and Milton Keynes, supporting a vibrant community of 5,000+ members - with more launches on the horizon!

The bit about the role: Full transparency, this probably isn’t the job for you if…

• you want to sit behind a desk all day.
• you prefer every day to look the same.
• you like to be in the background.

Because being our Community Manager, at our People’s Mission Hall (PMH) site in Whitechapel, means being involved in all parts of the building experience. You’ll be the main point of contact for members, guests, and visitors, helping create a space that feels welcoming, well run, and full of personality. The role is unique in that it has dual site responsibilities as it covers PMH and one nearby sister site (around a 15-minute walk away), so you’ll be comfortable moving between locations and balancing priorities across both spaces.

PMH is a historic building with a strong operational focus behind the scenes. A big part of the role involves facilities management, coordinating contractors, managing suppliers, and working closely with landlords to ensure things run smoothly. Alongside this, you’ll oversee health & safety, budgets, invoice management with finance, and support occupancy through tours, renewals, and strong member relationships.

At x+why, we talk a lot about “meet us in the moments” - the conversations, introductions, and everyday interactions that turn a workspace into a real community. While this role leans more heavily into operations, there’s still a real opportunity to bring fresh energy to the spaces and create more reasons for members to connect.

The space PMH is far from a traditional office environment. Think polished concrete floors, neon details, lots of plants, and a hidden courtyard garden in the middle of Whitechapel. Both spaces attract a diverse mix of members across charities, education, creative industries, and independent businesses, giving the buildings a relaxed and characterful atmosphere.

What you’ll be doing: You’ll oversee the day-to-day running of both buildings, making sure standards remain high across facilities, suppliers, contractors, health & safety, budgets, and landlord relationships. Alongside operations, you’ll help shape the member experience by creating an environment where people feel comfortable, at ease, and genuinely positive about coming to work each day. You’ll also help drive occupancy across both sites by delivering confident, engaging tours that bring the space to life.

The bit about you: You’re organised, practical, and comfortable managing lots of moving parts. You enjoy change, are naturally resourceful when faced with a problem, and take real pride in being the person everyone turns to when something needs doing. You’re as confident managing contractor and landlord relationships as you are representing us as a highly visible brand ambassador. You notice the details, genuinely enjoy people, and know it’s often the smallest interactions that leave the biggest impression. Experience within the coworking industry is helpful, but we’re also open to hearing from people within the hospitality/member focused sector with experience in operations, member experience and building management.

Why x+why? We want people to enjoy coming to work. Even on Mondays. In return, you’ll get to work in beautifully designed spaces with great coffee, lots of plants, and a genuinely supportive team who care about creating brilliant experiences for members, while still having fun along the way.

What next? Click apply and send us your CV. And one small ask: while AI definitely has its place, we’d love your cover letter to sound like you. It doesn’t need to be long, just honest, concise, and written in your own voice. In return, we promise every application will be reviewed by a real person.