At a Glance
- Tasks: Create a vibrant community and manage daily operations in a dynamic workspace.
- Company: Join a Certified B Corp focused on people, planet, and profit.
- Benefits: Enjoy inspiring design, great coffee, and a supportive team culture.
- Other info: Flexible workspace with opportunities for creativity and community engagement.
- Why this job: Be the heartbeat of a thriving community and make every day unique.
- Qualifications: Organised, approachable, and experienced in member-focused environments.
The predicted salary is between 30000 - 40000 £ per year.
About us
x+why was founded in 2019 by three entrepreneurs with a clear mission: business should be a force for good. For us, that means considering people and planet alongside profit, and we’re proudly a Certified B Corp. Today we operate over 400,000 sq ft of hospitality‑led coworking, event, and members’ club spaces for 5,000+ members. We have 15 sites in London, Birmingham, Manchester and Milton Keynes, with more launches on the horizon.
About the role
Full transparency, this probably isn’t the job for you if…
- You want to sit behind a desk all day.
- You prefer every day to look the same.
- You like to stay in the background.
Being our Operations & Experience Manager (or Community Manager as we call this role internally) at Chiswick Works means being involved in all parts of the building. You’ll know which member has just landed a new client, which company needs more space because they’re growing, which supplier is running late, and which new member needs a bit more support settling in. You’ll notice when the atmosphere feels low and when people need bringing together. At x+why, we talk a lot about “meet us in the moments” – the conversations, introductions, events, and everyday interactions that make a space feel like more than just somewhere people come to work. This role plays a big part in creating those moments. Some mornings might start with a member viewing, others with setting up a Better Breakfast, organising a yoga session, supporting a move in, or coordinating contractors before the building gets busy. No two days are the same, and that’s exactly what makes the role interesting.
The space
Chiswick Works is flooded with natural light and spans three floors, with a mix of enterprise suites, private offices, and coworking space. Our members come from a wide range of industries, from pharma and healthcare to interior design and creative businesses.
What you’ll be doing
You’ll be the main point of contact for members, guests, and visitors, helping to create a space that feels welcoming and well looked after. Alongside supporting members day‑to‑day, you’ll oversee the operational side of the building – managing suppliers, contractors, facilities relationships, budgets, invoices, and maintaining standards across the site. You’ll also help shape the community side of the building through events, wellbeing initiatives, and creating opportunities for members to come together and connect. The role also includes hosting viewings, supporting renewals, and dealing with the inevitable ad‑hoc challenges that come with running a thriving workspace.
The bit about you
You’re organised, approachable, and comfortable managing multiple priorities at once. You enjoy working with people, stay calm under pressure, and take pride in creating an environment that members genuinely want to spend time in. Experience in flexible workspace, hospitality, operations, or another member‑focused environment would be helpful, but attitude and approach matter just as much.
Why x+why?
We want you to enjoy coming to work – even on Mondays. We’ll provide you with a phenomenal environment – inspiring design, cutting‑edge tech, stunning views, great coffee, and plenty of plants. You’ll be part of a supportive, collaborative team that takes members’ experience seriously while also encouraging a little fun along the way.
Benefits
- Inspiring design and cutting‑edge technology
- Stunning views, great coffee, and plenty of plants
- Collaborative team culture and supportive environment
- Flexible workspace that encourages creativity and community
- Full access to coworking, event, and wellbeing facilities
- Opportunities to shape community events and member experience
- Competitive compensation and benefits package
All applicants must have the right to work in the United Kingdom.
Operations & Experience Manager - More than a workspace employer: x+why
At x+why, we pride ourselves on being a Certified B Corp that prioritises people and the planet alongside profit. As an Operations & Experience Manager at our Chiswick Works location, you'll thrive in a vibrant, collaborative environment where no two days are the same, and your contributions directly enhance the member experience. With access to inspiring design, cutting-edge technology, and a supportive team culture, you'll find ample opportunities for personal and professional growth while making meaningful connections within our diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Experience Manager - More than a workspace
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news articles. This will help you understand what they value and how you can fit into their mission of being a force for good.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows you're genuinely interested in the role.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences. They might ask how you handled a challenging situation or improved a member's experience. Having these stories ready will help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Operations & Experience Manager position!
We think you need these skills to ace Operations & Experience Manager - More than a workspace
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for creating a vibrant community.
Tailor Your Application:Make sure to customise your application to highlight your experience in hospitality or member-focused environments. Show us how your skills align with our mission of making business a force for good!
Showcase Your Organisational Skills:As an Operations & Experience Manager, you'll juggle multiple tasks. Use your application to demonstrate how you've successfully managed priorities in the past – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role at x+why!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, dive deep into x+why's mission and values. Understand their commitment to being a Certified B Corp and how they integrate people and planet into their business model. This knowledge will help you connect your own values with theirs during the conversation.
✨Showcase Your People Skills
As an Operations & Experience Manager, you'll be interacting with a diverse range of members and guests. Prepare examples from your past experiences where you've successfully managed relationships or created a welcoming environment. Highlight your ability to stay calm under pressure and how you bring people together.
✨Be Ready for Dynamic Scenarios
This role is all about variety, so expect questions that assess your adaptability. Think of times when you've had to juggle multiple priorities or handle unexpected challenges. Share specific stories that demonstrate your organisational skills and how you thrive in a fast-paced environment.
✨Emphasise Your Community Focus
x+why values community and connection, so come prepared with ideas for events or initiatives that could enhance member experience. Discuss how you would create opportunities for members to engage with one another and contribute to a vibrant atmosphere in the workspace.
