At a Glance
- Tasks: Manage daily operations and enhance member experiences in vibrant coworking spaces.
- Company: Join a certified B Corp focused on creating positive work environments.
- Benefits: Enjoy a supportive team, great coffee, and beautifully designed spaces.
- Other info: Dynamic role with opportunities for creativity and community building.
- Why this job: Be the heart of a community, making work enjoyable and engaging.
- Qualifications: Organised, resourceful, and people-oriented with experience in operations or hospitality.
The predicted salary is between 35000 - 45000 £ per year.
About us x+why launched in 2019 with a simple belief: business should be a force for good. We’re proud to be a Certified B Corp, creating hospitality-led workspaces that put people and planet alongside profit. Today we operate 15 coworking, event, and members’ club spaces across London, Birmingham, Manchester, and Milton Keynes, supporting a vibrant community of 5,000+ members with more launches on the horizon!
About the role
Full transparency, this probably isn’t the job for you if…
- you want to sit behind a desk all day.
- you prefer every day to look the same.
- you like to be in the background.
Because being our Operations & Experience Manager (or Community Manager as we call this role internally) at our People’s Mission Hall (PMH) site in Whitechapel means being involved in all parts of the building experience. You’ll be the main point of contact for members, guests, and visitors, helping create a space that feels welcoming, well run, and full of personality. The role is unique in that it has dual site responsibilities, covering PMH and one nearby sister site (around a 15‑minute walk away), so you’ll be comfortable moving between locations and balancing priorities across both spaces.
PMH is a historic building with a strong operational focus behind the scenes. A big part of the role involves facilities management, coordinating contractors, managing suppliers, and working closely with landlords to ensure things run smoothly. Alongside this, you’ll oversee health & safety, budgets, invoice management with finance, and support occupancy through tours, renewals, and strong member relationships.
At x+why, we talk a lot about “meet us in the moments” – the conversations, introductions, and everyday interactions that turn a workspace into a real community. While this role leans more heavily into operations, there’s still a real opportunity to bring fresh energy to the spaces and create more reasons for members to connect.
The space PMH is far from a traditional office environment. Think polished concrete floors, neon details, lots of plants, and a hidden courtyard garden in the middle of Whitechapel. Both spaces attract a diverse mix of members across charities, education, creative industries, and independent businesses, giving the buildings a relaxed and characterful atmosphere.
What you’ll be doing
You’ll oversee the day‑to‑day running of both buildings, making sure standards remain high across facilities, suppliers, contractors, health & safety, budgets, and landlord relationships. Alongside operations, you’ll help shape the member experience by creating an environment where people feel comfortable, at ease, and genuinely positive about coming to work each day. You’ll also help drive occupancy across both sites by delivering confident, engaging tours that bring the space to life.
The bit about you
You’re organised, practical, and comfortable managing lots of moving parts. You enjoy change, are naturally resourceful when faced with a problem, and take real pride in being the person everyone turns to when something needs doing. You’re as confident managing contractor and landlord relationships as you are representing us as a highly visible brand ambassador. You notice the details, genuinely enjoy people, and know it’s often the smallest interactions that leave the biggest impression. Experience within the coworking industry is helpful, but we’re also open to hearing from people within the hospitality/member‑focused sector with experience in operations, member experience, and building management.
Why x+why?
We want people to enjoy coming to work, even on Mondays. In return, you’ll get to work in beautifully designed spaces with great coffee, lots of plants, and a genuinely supportive team who care about creating brilliant experiences for members, while still having fun along the way.
Operations & Experience Manager - Leading Coworking Brand employer: x+why
At x+why, we believe in creating a positive impact through our hospitality-led coworking spaces, making us an exceptional employer for those seeking meaningful work. Our vibrant culture fosters collaboration and community, with opportunities for personal and professional growth while working in beautifully designed environments that inspire creativity. Join us in Whitechapel, where you can enjoy a supportive team atmosphere, engage with diverse members, and contribute to a mission-driven company that values people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Experience Manager - Leading Coworking Brand
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring x+why's social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your tour skills! Since you'll be giving tours to potential members, it’s a good idea to rehearse how you’d showcase the space. Highlight the unique features and create an engaging narrative that reflects the welcoming atmosphere of PMH.
✨Tip Number 3
Be ready to share your ideas! In your interview, don’t hesitate to suggest ways to enhance member experience or improve operations. This role is all about bringing fresh energy, so showing your creativity and resourcefulness will definitely make you stand out.
✨Tip Number 4
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. Plus, it shows initiative and can give you a leg up when it comes to understanding what they really value in a candidate.
We think you need these skills to ace Operations & Experience Manager - Leading Coworking Brand
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of character into your words. Remember, we’re all about creating a welcoming and vibrant community.
Tailor Your Application:Make sure to tailor your application specifically for the Operations & Experience Manager role. Highlight your relevant experience in operations and member-focused environments, and connect it back to how you can contribute to our mission at x+why.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key skills and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at x+why.
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, dive deep into x+why's mission and values. Understand their commitment to being a Certified B Corp and how they create hospitality-led workspaces. This knowledge will help you connect your own values with theirs during the conversation.
✨Showcase Your People Skills
As an Operations & Experience Manager, you'll be the face of the brand. Prepare examples of how you've built relationships in previous roles, especially in community-focused environments. Highlight your ability to create welcoming spaces and foster connections among members.
✨Demonstrate Your Organisational Skills
This role involves juggling multiple responsibilities across two sites. Be ready to discuss how you manage your time and priorities effectively. Share specific strategies or tools you use to stay organised and ensure smooth operations.
✨Bring Energy and Enthusiasm
x+why values fresh energy and personality in their spaces. During the interview, let your passion for creating vibrant communities shine through. Share ideas on how you would enhance member experiences and make the workspace feel more engaging and lively.
