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For Companies At a Glance
- Tasks: Lead a team, welcome members, manage reservations, and ensure exceptional service.
- Company: Join x+why, a Certified B Corp focused on positive impact.
- Benefits: Enjoy a competitive £15/hour, flexible hours, and a vibrant work environment.
- Why this job: Be the face of a unique members' club and make lasting connections.
- Qualifications: Experience in hospitality, strong people skills, and a warm personality.
- Other info: Work in a beautiful space with great design and supportive colleagues.
The predicted salary is between 12 - 18 £ per hour.
At x+why we are on a mission to change the way the world works for good. We believe business should always be a force for good.
The Bit About Us
Founded in 2019, by 3 incredibly motivated entrepreneurs whose mission was clear - business should be a force for good. We are very proud to be a Certified B Corp! We currently manage almost 400,000 sq ft of hospitality focused co-working, event, and exclusive Clubspaces for over 5000 members. We operate across the UK, with offices in London, Birmingham, Manchester, and Milton Keynes, with plans to launch more sites in 2025 (and beyond!).
About The Role
As Lead Host, you will shape first impressions and set the tone for the entire member experience. You’ll oversee the host desk, manage reservations, welcome members and guests, and supervise a team of two hosts - coaching, supporting and leading them to deliver outstanding service every day. You’ll be the key link between members and the wider team, so your people skills, organisation and attention to detail need to be second to none. Shifts will vary, however they will mostly be daytime and weekends. This is a 30/35 hour per week variable contract, paid at £15 per hour + service.
What You’ll Be Doing
- Lead and support a team of two hosts, setting standards and leading by example
- Welcome members and guests with warmth, confidence and personality
- Become our reservation system champion (SevenRooms) and oversee daily bookings in the club and also of member events
- Build strong relationships with members and remember preferences
- Handle special requests and resolve issues with care and professionalism
- Work closely with floor and kitchen teams to manage guest flow
- Support events, private dining and daily service
- Ensure the entrance and host desk always look exceptional
What We’re Looking For
- Experience in a host or front-of-house role within a premium hospitality or members’ club environment
- Previous experience supervising or mentoring others (desirable)
- Naturally warm, confident and engaging personality
- Impeccable presentation and professionalism
- Strong organisation and multitasking skills
- Calm, solutions-focused approach
- Comfortable using booking systems, email and basic tech
Why x+why?
We want you to enjoy coming to work every day - even on Mondays. You’ll work in a beautiful space with great design, stunning views, excellent coffee and plenty of plants. You’ll also be part of a supportive, collaborative team who take their members seriously, but not themselves. We believe hospitality is a real career, not just a stopgap. If you love people, thrive in a fast-paced environment and want to grow, we’d love to hear from you.
What Next?
Simply click Apply and upload your CV.
Lead Host - Private Members Club in Manchester employer: x+why
Contact Detail:
x+why Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Host - Private Members Club in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their website and social media. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about making great first impressions, try role-playing with a friend. It’ll help you feel more confident when welcoming members and guests.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks or resolved issues smoothly. This will impress them during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Lead Host - Private Members Club in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your warmth and confidence in your words.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Lead Host role. Highlight any previous experience in hospitality or supervising others, as this will catch our eye!
Show Your Passion: In your cover letter, express why you’re excited about joining x+why. Share what makes you passionate about hospitality and how you believe business can be a force for good.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, take some time to really understand x+why's mission and values. They’re all about being a force for good, so think about how your own values align with theirs. This will help you show genuine enthusiasm and make a strong connection during the interview.
✨Showcase Your People Skills
As a Lead Host, your people skills are crucial. Prepare examples of how you've built relationships in previous roles or handled tricky situations with guests. Be ready to demonstrate your warm and engaging personality – it’s what they’re looking for!
✨Master the Reservation System
Familiarise yourself with SevenRooms or similar booking systems before the interview. If you can talk confidently about how you would manage reservations and handle special requests, it’ll show that you’re proactive and ready to hit the ground running.
✨Dress to Impress
Presentation is key in hospitality. Make sure you dress smartly and professionally for the interview. This not only reflects your understanding of the role but also sets a positive tone for your first impression. Remember, you’re aiming to be the face of the club!
