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For Companies At a Glance
- Tasks: Lead a team, welcome members, manage reservations, and ensure exceptional service.
- Company: Join x+why, a Certified B Corp focused on positive impact.
- Benefits: Enjoy a competitive hourly wage, beautiful workspace, and supportive team culture.
- Why this job: Shape memorable experiences in a vibrant, fast-paced environment.
- Qualifications: Experience in hospitality, strong people skills, and a warm personality.
- Other info: Great career growth opportunities in a dynamic, design-focused setting.
The predicted salary is between 12 - 18 £ per hour.
At x+why we are on a mission to change the way the world works for good. In short, we believe business should always be a force for good.
The Bit About Us
Founded in 2019, by 3 incredibly motivated entrepreneurs whose mission was clear - business should be a force for good. And by good we mean; we consider people and planet as well as profit. We are very proud to be a Certified B Corp! We currently manage almost 400,000 sq ft of hospitality focused co-working, event, and exclusive Clubspaces for over 5000 members. We operate across the UK, with offices in London, Birmingham, Manchester, and Milton Keynes, with plans to launch more sites in 2025 (and beyond!).
About The Role
As Lead Host, you will shape first impressions and set the tone for the entire member experience. You will oversee the host desk, manage reservations, welcome members and guests, and supervise a team of two hosts - coaching, supporting and leading them to deliver outstanding service every day. You will be the key link between members and the wider team, so your people skills, organisation and attention to detail need to be second to none. Shifts will vary, however they will mostly be daytime and weekends. This is a 30/35 hour per week variable contract, paid at £15 per hour + service.
What You’ll Be Doing
- Lead and support a team of two hosts, setting standards and leading by example
- Welcome members and guests with warmth, confidence and personality
- Become our reservation system champion (SevenRooms) and oversee daily bookings in the club and also of member events
- Build strong relationships with members and remember preferences
- Handle special requests and resolve issues with care and professionalism
- Work closely with floor and kitchen teams to manage guest flow
- Support events, private dining and daily service
- Ensure the entrance and host desk always look exceptional
What We’re Looking For
- Experience in a host or front-of-house role within a premium hospitality or members' club environment
- Previous experience supervising or mentoring others (desirable)
- Naturally warm, confident and engaging personality
- Impeccable presentation and professionalism
- Strong organisation and multitasking skills
- Calm, solutions-focused approach
- Comfortable using booking systems, email and basic tech
Why x+why?
We want you to enjoy coming to work every day - even on Mondays. You will work in a beautiful space with great design, stunning views, excellent coffee and plenty of plants. You will also be part of a supportive, collaborative team who take their members seriously, but not themselves. We believe hospitality is a real career, not just a stopgap. If you love people, thrive in a fast-paced environment and want to grow, we’d love to hear from you.
What Next?
Simply click Apply and upload your CV.
Lead Host - Private Members Club in London employer: x+why
Contact Detail:
x+why Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Host - Private Members Club in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on x+why. Check out their social media and website to understand their vibe. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Lead Host, you'll be the face of the club. So, role-play some scenarios with friends or family where you welcome guests or handle tricky situations. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or events in the past. Maybe even create a little plan for how you'd handle a busy day at the club. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Lead Host - Private Members Club in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warmth and confidence in your writing.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Lead Host role. Highlight any previous experience in hospitality or supervising others, as this will catch our eye!
Show Your Passion: In your cover letter, express why you’re excited about joining us at x+why. Share what makes you passionate about hospitality and how you believe business can be a force for good.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, take some time to research x+why and their mission. Understand their values as a Certified B Corp and how they aim to be a force for good. This will not only impress them but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Lead Host, your ability to connect with members is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you went above and beyond to make someone feel welcome or resolved an issue with care.
✨Demonstrate Your Organisational Skills
Since you'll be managing reservations and overseeing a team, be ready to discuss how you stay organised in a fast-paced environment. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Be Ready to Discuss Team Leadership
If you have experience supervising or mentoring others, prepare to talk about it! Highlight your leadership style and how you motivate your team to deliver outstanding service. They’ll want to see that you can lead by example and support your hosts effectively.
