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- Tasks: Welcome members, organise events, and ensure a smooth workspace experience.
- Company: Join x+why, a mission-driven workspace brand focused on people and planet.
- Benefits: Stylish work environment, great coffee, and a supportive team culture.
- Why this job: Be part of a community that values good vibes and exceptional service.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in a vibrant setting.
The predicted salary is between 30000 - 40000 £ per year.
At x+why we’re on a mission to change the way the world works - for good. x+why was founded in 2019 by three determined entrepreneurs with a clear mission: business should be a force for good. For us, that means considering people and planet alongside profit, and we’re incredibly proud to be a Certified B Corp. Today we operate over 400,000 sq ft of hospitality‑led coworking, event, and members’ club spaces for 5,000+ members. With a total of 15 sites, you’ll find us in London, Birmingham, Manchester and Milton Keynes, with more launches on the horizon!
As Community Associate you will be the first point of contact for our members at Great Cumberland Place, which sits directly opposite Marble Arch. With its 5‑star hotel feel, the space is polished, elegant, and designed to impress! As an integral part of the x+why community, you’ll be on hand to provide members and guests with a genuinely warm welcome, foster strong relationships, and create an environment that’s professional yet approachable.
It’s a hands‑on role and no two days will be the same. Based on the main workspace reception desk, you’ll also be free to move around the building, proactively supporting members, spotting what needs doing, and ensuring everything runs smoothly. You’ll respond quickly and thoughtfully to member queries, organise and host inspiring community events, and support the sales team with tours when needed. From resolving everyday facilities challenges (yes, including the occasional air con issue!) to maintaining exceptional building standards and supporting H&S compliance, you’ll take pride in creating an environment that feels welcoming, professional, and efficient at all times.
Ideally, you’re available to start at the end of April.
You understand what 5‑star service looks like and how to deliver it consistently. Your approachable, warm and engaging nature ensures that every member you interact with walks away a little happier! You thrive on ownership but also enjoy being part of a collaborative team. You communicate clearly, stay calm under pressure, and respond quickly to anything that needs attention. Juggling multiple tasks while maintaining attention to detail? That’s your sweet spot. You’re adaptable, proactive, and take pride in exceeding expectations while keeping everything running like clockwork.
We want you to enjoy coming to work every day. Even on Mondays. To make sure of this we will provide you with a phenomenal environment - think stylish design, cutting edge tech, stunning views (of Hyde Park), great coffee, and lots of plants! Plus, you’ll be part of our incredibly supportive, collaborative team, who although take their members’ experience very seriously, also want to have a little fun along the way.
Simply upload your CV and an actual real‑life human will review your application. All applicants must have the right to work in the UK.
Community Associate - Leading Workspace Brand in London employer: x+why
Contact Detail:
x+why Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate - Leading Workspace Brand in London
✨Tip Number 1
Network like a pro! Reach out to current employees at x+why on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Community Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Show off your personality! When you get the chance to meet with the team, let your warm and engaging nature shine through. Remember, they’re looking for someone who fits into their collaborative culture, so be yourself and show them how you can contribute!
✨Tip Number 3
Prepare for the unexpected! Since this role involves juggling multiple tasks, think of examples from your past where you’ve successfully handled similar situations. Being able to share these stories will demonstrate your adaptability and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Community Associate - Leading Workspace Brand in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and approachability in your writing.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Community Associate role. Highlight any customer service experience or events you've organised, as these will resonate with us!
Show Your Passion: In your cover letter, express why you’re excited about joining x+why. Share what draws you to our mission of being a force for good and how you can contribute to our community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, take some time to research x+why. Understand their mission, values, and what being a Certified B Corp means. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Community Associate, your ability to connect with people is key. Prepare examples of how you've provided excellent customer service or built relationships in previous roles. Be ready to demonstrate your warm and engaging nature during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like resolving member queries or managing multiple tasks. Think of scenarios from your past experiences where you successfully navigated challenges, and be prepared to share those stories.
✨Emphasise Your Adaptability
In a dynamic environment like x+why, adaptability is crucial. Highlight instances where you've had to adjust quickly to changes or juggle various responsibilities. This will show that you can thrive in a hands-on role where no two days are the same.