At a Glance
- Tasks: Be the friendly face of our community, welcoming guests and managing events at 103 Colmore Row.
- Company: Join x+why, a Certified B Corp creating positive impact through hospitality-led spaces.
- Benefits: Enjoy a vibrant work environment with inspiring design, great coffee, and supportive team culture.
- Other info: Flexible hours, Monday to Friday, with opportunities for fun and collaboration.
- Why this job: Make a difference by connecting people and fostering a lively community atmosphere.
- Qualifications: Experience in front of house roles and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
The bit about us
x+why launched in 2019 with a simple belief: business should be a force for good. We’re proud to be a Certified B Corp, creating hospitality-led spaces that put people and planet alongside profit. Today we operate 15 Coworking, Event, and Members’ Clubspaces across London, Birmingham, Manchester, and Milton Keynes, supporting a vibrant community of 5,000+ members - with more exciting launches on the horizon!
The bit about the role
Based on the ground floor reception desk of Birmingham’s most prestigious building - 103 Colmore Row, you will be across everything that happens within the site. In this unique role you will act as both a Brand Ambassador for x+why, but also the entire Colmore Row community. You will greet guests, respond and action email enquiries, support with event delegates, manage contractor access and warmly welcome any VIPs. You will also build strong relationships with a range of 3rd party stakeholders, such as local businesses who use the space for exhibits and activations, the building management team and maintenance contractors. The ground floor is a hive of activity - there is a brand new coffee cart, music and a range of community focused pop ups and installations, so as Community Host, you will be front and centre!
The bit about you
As the first person members and guests to the site engage with, you will understand what exceptional service looks like, and how to achieve that. Your positive and engaging nature is infectious, and everyone you interact with walks away a little bit happier. You love being the “glue” that keeps everything ticking along and enjoy collaborating with both internal and external stakeholders. You are solution based in your approach and as a highly visible brand ambassador you consistently demonstrate patience, composure (and kindness!) even on the busiest of days! Ideally you will have experience working in a front of house position for a premium hospitality brand or another coworking provider. Hours are Monday to Friday with 2 rotating shifts (7am-4pm and 8am-5pm).
Why x+why?
We want you to enjoy coming to work. Even on Mondays. To make sure of this we will provide you with a phenomenal environment - think inspiring design, cutting edge tech, stunning views, great coffee, and lots and lots of plants! Plus, you’ll be part of our hugely supportive, collaborative team, who although take their members’ experience very seriously, also want to have a little fun along the way. We welcome people from all walks of life. We strongly believe the best teams are shaped by unique stories, varied experiences and fresh perspectives. All applicants must have the right to work in the UK. Unfortunately, we are unable to offer sponsorship for this role.
Community Host - 103 Colmore Row employer: x+why
At x+why, we pride ourselves on being an excellent employer by fostering a vibrant work culture that prioritises community engagement and employee well-being. Our Unity Place location in Milton Keynes offers a stunning workspace with free parking, alongside opportunities for personal growth and development within a supportive team environment. Join us to make a meaningful impact while enjoying the benefits of working in a dynamic and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host - 103 Colmore Row
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like x+why. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to x+why
Don't be shy about reaching out to x+why directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Host - 103 Colmore Row
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about x+why and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at x+why
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
