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For Companies At a Glance
- Tasks: Lead a team, welcome members, manage reservations, and ensure exceptional service.
- Company: Join x+why, a Certified B Corp focused on positive impact.
- Benefits: Enjoy a competitive £15/hour, flexible hours, and a vibrant work environment.
- Why this job: Be the face of a community-driven club and make lasting connections.
- Qualifications: Experience in hospitality, strong people skills, and a warm personality.
- Other info: Work in a beautiful space with great design and supportive colleagues.
The predicted salary is between 12 - 18 £ per hour.
At x+why we are on a mission to change the way the world works for good. In short, we believe business should always be a force for good.
The Bit About Us
Founded in 2019, by 3 incredibly motivated entrepreneurs whose mission was clear - business should be a force for good. And by good we mean; we consider people and planet as well as profit. We are very proud to be a Certified B Corp! We currently manage almost 400,000 sq ft of hospitality focused co-working, event, and exclusive Clubspaces for over 5000 members. We operate across the UK, with offices in London, Birmingham, Manchester, and Milton Keynes, with plans to launch more sites in 2025 (and beyond!).
About The Role
As Lead Host, you will shape first impressions and set the tone for the entire member experience. You’ll oversee the host desk, manage reservations, welcome members and guests, and supervise a team of two hosts - coaching, supporting and leading them to deliver outstanding service every day. You’ll be the key link between members and the wider team, so your people skills, organisation and attention to detail need to be second to none. Shifts will vary, however they will mostly be daytime and weekends. This is a 30/35 hour per week variable contract, paid at £15 per hour + service.
What You’ll Be Doing
- Lead and support a team of two hosts, setting standards and leading by example
- Welcome members and guests with warmth, confidence and personality
- Become our reservation system champion (SevenRooms) and oversee daily bookings in the club and also of member events
- Build strong relationships with members and remember preferences
- Handle special requests and resolve issues with care and professionalism
- Work closely with floor and kitchen teams to manage guest flow
- Support events, private dining and daily service
- Ensure the entrance and host desk always look exceptional
What We’re Looking For
- Experience in a host or front-of-house role within a premium hospitality or members’ club environment
- Previous experience supervising or mentoring others (desirable)
- Naturally warm, confident and engaging personality
- Impeccable presentation and professionalism
- Strong organisation and multitasking skills
- Calm, solutions-focused approach
- Comfortable using booking systems, email and basic tech
Why x+why?
We want you to enjoy coming to work every day - even on Mondays. You’ll work in a beautiful space with great design, stunning views, excellent coffee and plenty of plants. You’ll also be part of a supportive, collaborative team who take their members seriously, but not themselves. We believe hospitality is a real career, not just a stopgap. If you love people, thrive in a fast-paced environment and want to grow, we’d love to hear from you.
What Next?
Simply click Apply and upload your CV.
Lead Host - Private Members Club in Birmingham employer: x+why
Contact Detail:
x+why Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Host - Private Members Club in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their website and social media. Understanding their mission and values will help you connect with them on a personal level during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and show off that warm, confident personality they’re looking for.
✨Tip Number 3
Bring your A-game to the interview! Dress to impress and make sure you’re ready to showcase your organisational skills and attention to detail. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lead Host - Private Members Club in Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warmth and confidence in your words.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and any supervisory roles you've had. Highlight those skills that match what we’re looking for, like organisation and people skills!
Show Your Passion: In your cover letter, express why you believe business should be a force for good. Share your enthusiasm for creating exceptional member experiences and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, we love seeing applications come in this way!
How to prepare for a job interview at x+why
✨Know the Company Inside Out
Before your interview, take some time to really understand x+why's mission and values. They’re all about being a force for good, so think about how your own values align with theirs. This will help you show genuine enthusiasm and make a strong connection during the interview.
✨Show Off Your People Skills
As a Lead Host, your people skills are crucial. Prepare examples of how you've built relationships in previous roles or handled tricky situations with guests. Be ready to demonstrate your warm and engaging personality – it’s what they’re looking for!
✨Master the Reservation System
Familiarise yourself with SevenRooms or similar booking systems before the interview. If you can talk confidently about how you would manage reservations and member events, it’ll show that you’re proactive and ready to hit the ground running.
✨Dress to Impress
Presentation is key in this role, so make sure you dress smartly for the interview. Think about how you want to represent the club’s image and aim for a polished look that reflects the professionalism they expect from their Lead Host.
