Renewals Coordinator, UK

Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.

If you’re eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don’t just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change.

Mission of the Position

The Renewals Coordinator will support the renewal process for Xurrent’s customer base, focusing on accurate and timely contract renewals. This role is ideal for someone early in their career who is eager to learn and grow within a fast-paced SaaS environment. The Renewals Coordinator will work closely with the Customer Success and Sales teams to track renewals, assist in contract preparation, and ensure smooth communication with internal stakeholders and customers. This role provides an excellent opportunity to develop skills in commercial operations, customer engagement, and contract management.

Responsibilities

• Renewal Coordination: Monitor and track upcoming renewals, ensuring deadlines are met and necessary documentation is prepared. Support timely and accurate processing of renewals in collaboration with Customer Success and Sales.
• Documentation & Communication: Maintain up-to-date records of renewal activities and provide status updates to the team. Communicate with customers and internal teams to ensure renewal processes move forward smoothly.
• Collaboration: Partner with Sales, Customer Success, Revenue Operations, and Finance teams to ensure all renewal-related activities are completed accurately.
• Reporting: Assist in preparing renewal reports for leadership, including status updates and renewal forecasts. Identify and escalate any issues or risks related to renewals in a timely manner.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• Internship or part-time experience in a customer-facing, administrative, or coordination role is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus.
• Ability to manage multiple tasks and deadlines with support and guidance.
• Coachable, eager to learn, and willing to ask questions to ensure success.
• Team-oriented and resourceful, with a proactive approach to problem-solving.

Statement of Equal Opportunity

Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet