Support Engineer - Bristol

XTX Markets is a leading algorithmic trading firm which uses state-of-the-art machine learning technology to produce price forecasts for over 50,000 financial instruments across equities, fixed income, currencies, commodities and crypto. It uses those forecasts to trade on exchanges and alternative trading venues, and to offer differentiated liquidity directly to clients worldwide. The firm trades over $250bn a day across 35 countries and has over 250 employees based in London, Singapore, New York, Paris, Bristol, Mumbai, Yerevan and Kajaani.

We leverage the talent of the people who work here, modern computational techniques and state-of-the-art research infrastructure to analyse large data sets across markets quickly and efficiently, to maximize the effectiveness of our proprietary trading algorithms. We are actively seeking new methods and ideas. The models that drive our trading strategies have evolved considerably over the last 10 years, from econometric methods that gave our company its name, to trees, to neural networks, to modern deep learning architectures. XTX Markets has an unrivalled level of computational resources in the trading industry, with a growing research cluster currently containing over 25,000 GPUs with 650 petabytes of usable storage.

Teams across the firm include world-class researchers, developers and technologists with backgrounds in pure math, programming, physics, computer science and machine learning. The firm is also constructing a large-scale data centre in Finland to future-proof its significant computational capabilities. At XTX Markets technology is our business and we are a diverse organization which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork, and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients and the market. Our culture is non-hierarchical and one where everyone is valued. We strive for excellence in everything we do.

The Role

Support Engineer – End User Computing. The End User Computing team look after all the technology used directly by humans in our organisation, such as the Windows and Linux desktops and Windows server infrastructure (including active directory, application deployment, clustered enterprise database systems, monitoring and automated build systems), audio-visual deployments, LAN, internet, and WiFi network environments and a wide range of enterprise applications (including e-mail, third-party productivity tools, and finance-specific applications). We exhibit special expertise in automation (predominantly in PowerShell, but also in python and other languages). We currently operate 4 days a week in-office, 1 from home.

Responsibilities

• You will support our employees in their day-to-day use of the computer systems in our Bristol Office and offer remote support to other European offices as required.
• Perform day-to-day operations, support, and maintenance of our IT platform and cloud applications, including (but not limited to): Microsoft 365, Slack, Active Directory, Jira, VC Estate and other IT related systems.
• Co-own and continuously improve the onboarding processes for both users and hardware in the Bristol office.
• Co-Manage IT asset tracking and lifecycle processes (procurement, deployment, refresh, and disposal).
• Contribute to the global Windows platform, supporting standardisation, optimisation, and continuous improvement.
• Diagnose and resolve issues across: Windows desktops and servers, Active Directory and Entra ID, Hardware and peripherals.
• Develop and maintain automation solutions to improve efficiency and scalability, including: Automated builds and provisioning, Configuration management, Patch management and application deployment, Monitoring, observability, and performance tooling.
• Once fully integrated into the business, there is an on-call rota to provide IT coverage, this includes occasional weekend support/maintenance tasks. Approximately once every 6 weeks with time off in lieu the following week.

We estimate that you will have at least 5 years’ experience in a relevant technical role and you will have many of the following technical skills:

• Active Directory.
• Windows 11, Windows Server (2019 / 2022 / 2025).
• Solid PowerShell scripting skills for automation.
• Experience with endpoint management tools: SCCM, Microsoft Intune (OS and application deployment/management).
• Familiarity with Linux command line environments.
• Working knowledge of version control systems (e.g., Git).
• Basic understanding of networking concepts and Cisco CLI commands.
• High proficiency with Microsoft Office applications.

Due to the nature of the role, you will be occasionally required to move, lift, rack and install equipment (PCs, switches, servers).

As this role involves regular interaction with, and providing support to our employees, we are seeking an individual that is:

• Personable and enthusiastic with a genuine desire to enable staff to take full advantage of their IT systems.
• Able to explain technical concepts and events to non-technical staff members.
• Articulate, numerate and capable of negotiating high value technology equipment and services.
• Able to reason logically and consistently deliver under pressure.
• Able to spot new opportunities and follow through with them.

Onboarding Note

To set our new hire up for success, we envisage that you would need to spend significant chunks of time at our London HQ to onboard with our existing team and learn how we approach end user computing. This could be a few months at the beginning, reducing thereafter to less regular trips. Alternatively, this could be a few weeks at the start and regular periods (2 weeks in every 4) thereafter. XTX would cover all associated costs.