Support Engineer - Bristol

The Firm XTX Markets is a leading algorithmic trading firm which uses state-of-the-art machine learning technology to produce price forecasts for over 50,000 financial instruments across equities, fixed income, currencies, commodities and crypto. It trades over $250bn a day across 35 countries and has over 250 employees based in various locations including London, Singapore, New York, Paris, Bristol, Mumbai, Yerevan and Kajaani.

We leverage the talent of our people, modern computational techniques and state-of-the-art research infrastructure to analyse large data sets quickly and efficiently, maximising the effectiveness of our proprietary trading algorithms. The models that drive our trading strategies have evolved considerably over the last 10 years, from econometric methods to modern deep learning architectures. XTX Markets has an unrivalled level of computational resources in the trading industry, with a growing research cluster currently containing over 25,000 GPUs with 650 petabytes of usable storage.

The End User Computing team look after all the technology used directly by humans in our organisation, such as Windows and Linux desktops, Windows server infrastructure, audio-visual deployments, LAN, internet, WiFi network environments and a wide range of enterprise applications. We exhibit special expertise in automation, predominantly in PowerShell, but also in Python and other languages.

Responsibilities:

• Support employees in their day-to-day use of computer systems in our Bristol Office and offer remote support to other European offices as required.
• Perform day-to-day operations, support, and maintenance of our IT platform and cloud applications, including Microsoft 365, Slack, Active Directory, Jira, VC Estate and other IT related systems.
• Co-own and continuously improve the onboarding processes for both users and hardware in the Bristol office.
• Co-manage IT asset tracking and lifecycle processes (procurement, deployment, refresh, and disposal).
• Contribute to the global Windows platform, supporting standardisation, optimisation, and continuous improvement.
• Diagnose and resolve issues across Windows desktops and servers, Active Directory and Entra ID, hardware and peripherals.
• Develop and maintain automation solutions to improve efficiency and scalability, including automated builds and provisioning, configuration management, patch management and application deployment, monitoring, observability, and performance tooling.
• Participate in an on-call rota to provide IT coverage, including occasional weekend support/maintenance tasks.

Essential Attributes:

• At least 5 years’ experience in a relevant technical role.
• Experience administering Windows environments, including Active Directory, Microsoft 365, Entra ID, Windows 11, Windows Server.
• Solid PowerShell scripting skills for automation.
• Experience with endpoint management tools: SCCM, Microsoft Intune.
• Familiarity with Linux command line environments.
• Working knowledge of version control systems (e.g., Git).
• Basic understanding of networking concepts and Cisco CLI commands.
• High proficiency with Microsoft Office applications.
• Ability to move, lift, rack and install equipment (PCs, switches, servers).

We are seeking an individual who is personable and enthusiastic, able to explain technical concepts to non-technical staff, articulate, numerate, capable of negotiating high value technology equipment and services, able to reason logically and deliver under pressure, and able to spot new opportunities.

Onboarding Note: To set our new hire up for success, significant time at our London HQ will be needed to onboard with our existing team and learn our approach to end user computing. This could be a few months at the beginning, reducing thereafter to less regular trips.