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- Tasks: Engage with customers via phone, email, and in-person to resolve inquiries.
- Company: Join Vertu Motors, a leading name in the automotive retail industry.
- Benefits: Enjoy 25 days holiday, discounts, training opportunities, and a supportive work culture.
- Why this job: Be part of a progressive team that values personal development and career growth.
- Qualifications: Knowledge of customer service principles and strong communication skills are essential.
- Other info: Full-time role with ongoing training and potential for career progression.
The predicted salary is between 20000 - 30000 £ per year.
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Vertu Motors, Gateshead
Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £25,010.
Vertu Motors, Gateshead
Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £25,010.
As our Customer Service Coordinator your main tasks and responsibilities will be:
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries by phone and email.
- Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues.
- Perform customer contact details Verifications.
- Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Communicate and coordinate with internal departments and dealerships.
- Follow up on customer interaction
- Provide feedback on the efficiency of the customer service process.
- Contact customers to respond to inquiries or to notify them of complaint reference details as required.
- Refer unresolved customer grievances to designated regional managers/directors for further investigation.
For this role we are looking for you to have:
- Knowledge of customer service principles, practices and internal compliance processes.
- Knowledge of relevant computer applications & ability to type.
- Knowledge of administrative procedures.
- Numeric, oral and written language applications
Key Competencies
- Interpersonal skills.
- Ability to respond in a calm and professional manner when faced with demanding customer interactions.
- Communication skills – both verbal and written.
- Listening skills.
- Problem analysis and problem-solving.
- Attention to detail and accuracy.
- Adaptability, initiative and flexibility.
- A flexible attitude to best working practice-based demands.
Benefits
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity
If you are interested in joining the most progressive team in the industry, please apply now!
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
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Customer Service Coordinator employer: XtremeStrategySource
Contact Detail:
XtremeStrategySource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with customer service principles and practices. Understanding the core values of excellent customer service will help you stand out during interviews, as you'll be able to demonstrate your knowledge and how it aligns with our values at StudySmarter.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Coordinator, you'll need to interact with customers in various ways, so being articulate and clear will show that you're ready for the role.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your capability to handle demanding situations effectively.
✨Tip Number 4
Be prepared to discuss your adaptability and flexibility. In a fast-paced environment like ours, being able to adjust to changing demands is crucial, so have some examples ready to illustrate this skill.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Coordinator at Vertu Motors. Tailor your application to highlight relevant experience and skills that align with their requirements.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, communication skills, and any relevant administrative abilities. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle demanding customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Coordinator.
How to prepare for a job interview at XtremeStrategySource
✨Know Your Customer Service Principles
Make sure you brush up on customer service principles and practices before the interview. Being able to discuss how you would handle various customer scenarios will show that you understand the role and can apply your knowledge effectively.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Be prepared to showcase your verbal and written communication skills during the interview, as well as your ability to listen actively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem analysis and problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, and be ready to explain your thought process.
✨Show Your Adaptability
The job requires flexibility and adaptability, so be prepared to discuss situations where you've had to adjust to changing demands or unexpected challenges. Highlighting your ability to remain calm under pressure will also be beneficial.