At a Glance
- Tasks: Build strong client relationships and drive revenue growth through strategic account management.
- Company: Join Xtremepush, a leader in customer engagement solutions with a dynamic team.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping businesses create personalised experiences for their customers.
- Qualifications: 7+ years in account management or enterprise sales, with strong negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
At Xtremepush, we enable companies to build, grow, and retain strong customer relationships by delivering exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences for their audiences.
Due to rapid growth, we’re seeking a Senior Account Manager to join our high-performing team. In this role, you will be pivotal in fostering long-term, trusted partnerships with some of our most valuable customers. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you’ll directly contribute to our company’s success.
As a Senior Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you’ll help them realise the full value of their investment, fostering product adoption, expansion, and retention. This is a hybrid role (2 days in the office).
- Client Account Management & Relationship Development:
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain executive-level relationships (C-Suite, VPs, Directors) to understand business priorities and challenges.
- Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
- Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Business Development:
- Identify and present opportunities for cross-selling and upselling.
- Negotiate contracts and close agreements.
- Reporting & Operations:
- Manage client interactions and track progress meticulously using HubSpot.
- Prepare and present detailed account status reports.
- Forecast and track critical account metrics, such as sales performance and annual revenue projections.
- Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.
- Client Partnership:
- Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
- Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
- Address client concerns promptly and escalate complex issues as necessary.
- Ensure the timely and successful delivery of solutions that align with customer objectives.
Minimum of 7 years’ experience in account management or enterprise sales within B2B software/SaaS. Proven track record managing enterprise accounts (typically £250K+ ARR) and consistently meeting or exceeding targets. Strong negotiation skills and experience closing multi-year, multi-million-pound deals. Excellent written and verbal communication, presentation and interpersonal skills. Proficiency with CRM systems (Salesforce, HubSpot, etc.) and collaboration tools (e.g. Zoom, Slack). Experience working within the Sports Betting & Gaming / iGaming industry (preferred). Ireland (Dublin) or UK (London or Milton Keynes).
Senior Account Manager in Milton Keynes employer: Xtremepush
As a Remote Senior Site Reliability Engineer, you will join a dynamic team that values innovation and collaboration, working in a supportive environment that prioritises employee growth and development. With a focus on cutting-edge technologies and a commitment to best practices, our company fosters a culture of continuous improvement and encourages proactive problem-solving. Enjoy the flexibility of remote work while being part of a rapidly growing organisation that offers competitive benefits and opportunities to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xtremepush. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xtremepush before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xtremepush:Your cover letter is your chance to shine! Tell us why you want to work at Xtremepush specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xtremepush!
How to prepare for a job interview at Xtremepush
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
