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- Tasks: Lead a dynamic team of callers across exciting B2B and B2C projects.
- Company: Join a forward-thinking company with a flexible remote work culture.
- Benefits: Strong commission model, fully remote work, and ongoing support.
- Other info: Enjoy variety in your role with real ownership and quick onboarding.
- Why this job: Make an impact by leading a diverse team and driving performance.
- Qualifications: Experience in sales or call team leadership and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Team Leader to take charge of our caller operations across multiple brands. We run both B2B and B2C campaigns, and you'll be managing a large team of callers working across a varied mix of projects.
The role covers the full lifecycle: interviewing and onboarding applicants, deciding who gets brought on, monitoring daily performance, and making sure the work that's meant to get done is actually getting done.
Day to day, you'll be the point person for our callers. You'll run recruitment interviews, take new starters through induction, track output and quality, coach underperformers, and step in when things need sorting.
You'll be moving between different brands and products — one hour reviewing B2C conversion rates on a consumer campaign, the next working with a B2B team on pipeline quality and meeting booking ratios. The job suits someone who's comfortable holding people accountable, keeps a lot of moving parts organised, and can switch contexts without losing track.
Because we run a mix of B2C consumer sales and B2B lead generation / appointment setting, you'll need to understand what "good" looks like in both worlds — the rhythm, metrics, and call style are genuinely different, and a strong Team Leader adjusts their approach to each.
What we're looking for:
- Fluent English (written and spoken) — you'll be leading English-speaking callers and assessing candidates in English
- Experience leading a sales or call team (B2B, B2C, or ideally both)
- Confident interviewing and assessing candidates at pace — we onboard continuously
- Strong organisational skills and follow-through; you close loops
- Clear, direct communication style — with callers and with us
- Comfortable managing across multiple brands and shifting priorities
- A coaching instinct: you can hear a call and know what needs fixing
What we offer:
- Strong commission model tied directly to the performance of your team — the better they do, the better you do
- Fully remote, and genuinely flexible on location — work from the UK, or from abroad for as long as you like, as long as you can keep UK-friendly hours for your team
- Plenty of variety across brands, products, and B2B/B2C campaigns
- A quick start with proper onboarding and ongoing support from the founding team
- Real ownership — you run your team, we back your decisions
If this sounds like you, send your application over soon. We're filling the role quickly and looking for someone to start as soon as possible.
Team Leader - Sales Operations UK employer: Xtreme Socials
Contact Detail:
Xtreme Socials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Sales Operations UK
✨Tip Number 1
Get to know the company inside out! Research their brands, campaigns, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Run mock interviews with friends or family. Focus on articulating your experience in leading sales teams and how you handle different situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to showcase your coaching skills! Think of examples where you've turned underperformers into stars. This will highlight your ability to lead and develop a team, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader - Sales Operations UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your experience in managing sales teams, both B2B and B2C, and any relevant metrics you've achieved.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, coached underperformers, and managed multiple projects successfully.
Showcase Your Communication Skills: Since clear communication is key, ensure your application is well-written and free of errors. This is your chance to demonstrate your English proficiency and direct communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your potential new role with us!
How to prepare for a job interview at Xtreme Socials
✨Know Your Metrics
Before the interview, brush up on key performance metrics for both B2B and B2C sales. Understand what 'good' looks like in each context, as you'll need to demonstrate your ability to assess and improve these metrics during the interview.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Prepare examples of how you've successfully managed teams, coached underperformers, and maintained accountability. This will help the interviewer see how you can lead their caller operations effectively.
✨Prepare for Role-Playing
Expect to engage in role-playing scenarios where you might have to conduct a mock interview or assess a call. Practise your interviewing skills and think about how you'd provide constructive feedback to callers to showcase your coaching instinct.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple projects and shifting priorities. Share specific strategies you've used to keep everything on track, as this is crucial for the role.