Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and ensure their success through effective communication and coordination.
- Company: Join Xtravirt, a leading cloud consulting and managed services business.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be the key contact for clients and help them thrive in the digital world.
- Qualifications: 3+ years in IT Account Management with strong relationship-building skills.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Xtravirt is a modern cloud consulting and managed services business. We believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Our professional services capabilities are recognised as being best-in-class by some of the world’s leading technology vendors and have earned global acclaim. We are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication.
Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account.
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
- Delivering high-quality experiences through responsive communication and reliable relationship management
- Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management
- Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth
- Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Maintaining up-to-date knowledge of business objectives and needs to support proactive account development
- Providing regular updates on account activity, client feedback, and service performance
- Achieve personal sales targets assigned by the sales leadership team
- Act as the day-to-day contact for assigned accounts
- Co-ordinate service delivery and management with internal teams to meet expectations
- Monitor account performance and escalate issues as needed
- Proactively identify opportunities for additional account growth and/or expansion
- Collaborate with marketing and alliance partner teams to support campaigns and events
Minimum 3 years’ experience in IT Account Management
Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships
Ability to work cross-functionally with commercial and delivery teams
Advanced sales competency of the company’s core private cloud and associated offering portfolio
Time management: Experience in Private Cloud sales preferred
Locations
Manager-Account Manager in Leatherhead, Surrey employer: Xtravirt
Contact Detail:
Xtravirt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Leatherhead, Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your relationship management skills and how you can contribute to account growth at Xtravirt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenges of an Account Manager role.
We think you need these skills to ace Manager-Account Manager in Leatherhead, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in IT account management and any relevant skills that align with our focus on customer satisfaction and operational success.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Xtravirt. Share specific examples of how you've maintained strong client relationships and driven account growth in your previous roles.
Showcase Your Organisational Skills: In your application, emphasise your organisational skills and attention to detail. We want to see how you manage multiple accounts and ensure smooth execution of services while keeping clients happy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Xtravirt
✨Know Your Stuff
Before the interview, make sure you understand Xtravirt's services and how they empower enterprises. Familiarise yourself with their cloud, data centre, and workspace technologies. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your interpersonal skills and how you've maintained customer satisfaction and engagement.
✨Be Ready to Discuss Growth Strategies
Think about how you can contribute to account growth. Be prepared to discuss specific strategies you've used to identify upsell or cross-sell opportunities. This shows that you're proactive and focused on driving success for both the client and the company.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, come prepared with examples of how you've managed multiple accounts or projects simultaneously. Discuss how you ensure timely communication and resolution of issues, showcasing your ability to keep everything running smoothly.
