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For Companies At a Glance
- Tasks: Manage customer accounts and ensure their success through effective communication and coordination.
- Company: Join Xtravirt, a leading cloud consulting and managed services business.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by helping clients thrive in the digital world.
- Qualifications: 3+ years in IT Account Management and strong relationship-building skills.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Xtravirt is a modern cloud consulting and managed services business. We believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Our professional services capabilities are recognised as being best-in-class by some of the world’s leading technology vendors and have earned global acclaim. We are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication.
Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account.
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
- Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management.
- Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management.
- Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth.
- Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs.
- Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development.
- Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction.
- Internal reporting: Providing regular updates on account activity, client feedback, and service performance.
Key Responsibilities and Core Objectives:
- Achieve personal sales targets assigned by the sales leadership team.
- Act as the day-to-day contact for assigned accounts.
- Co-ordinate service delivery and management with internal teams to meet expectations.
- Monitor account performance and escalate issues as needed.
- Work with internal teams to prepare proposals, presentations, and reports.
- Maintain accurate records of customer insight, interactions, feedback, and engagement history.
- Proactively identify opportunities for additional account growth and/or expansion.
- Collaborate with marketing and alliance partner teams to support campaigns and events.
- Contribute to internal reporting and continuous improvement initiatives.
Qualifications and Experience – Essential:
- Minimum 3 years’ experience in IT Account Management.
- Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships.
- Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively.
- Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up.
- Problem solving: Proactive approach to identifying and resolving issues.
- Team collaboration: Ability to work cross-functionally with commercial and delivery teams.
- Solution acumen: Advanced sales competency of the company’s core private cloud and associated offering portfolio.
- Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment.
Qualifications and Experience – Desirable:
- Experience in Private Cloud sales preferred.
- Experience with Broadcom or VMWare by Broadcom desirable.
Locations
Account Manager in Leatherhead, Surrey employer: Xtravirt
Contact Detail:
Xtravirt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Leatherhead, Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This way, you can tailor your responses to show how you can contribute to their success, especially in account management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in IT Account Management makes you the perfect fit for the role. Highlight your relationship management skills and how you’ve successfully resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Leatherhead, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in IT account management and how it aligns with Xtravirt's mission to empower enterprises. We want to see how you can contribute to our success!
Showcase Your Communication Skills: Since this role involves a lot of relationship management, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application, and don’t shy away from sharing examples of how you've effectively conveyed value to clients in the past.
Highlight Problem-Solving Abilities: We love proactive problem solvers! In your application, share specific instances where you've identified issues and resolved them efficiently. This will show us that you can manage customer expectations and maintain satisfaction, which is key for the Account Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Xtravirt and what we stand for!
How to prepare for a job interview at Xtravirt
✨Know Your Stuff
Before the interview, dive deep into Xtravirt's services and recent projects. Understanding their cloud consulting and managed services will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to build trust and maintain long-term partnerships, as this is crucial for the Account Manager role.
✨Be Ready to Problem Solve
Think of specific challenges you've faced in account management and how you resolved them. This will demonstrate your proactive approach to issue resolution, which is key for maintaining customer satisfaction.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Whether it's discussing your experience or answering questions, effective communication is vital in conveying your value to the team.
