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- Tasks: Manage customer accounts and ensure their success through effective communication and coordination.
- Company: Join Xtravirt, a leading cloud consulting and managed services business.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be the key contact for clients and help them thrive in the digital world.
- Qualifications: 3+ years in IT Account Management with strong relationship-building skills.
- Other info: Opportunity for growth in a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Xtravirt is a modern cloud consulting and managed services business. We believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Our professional services capabilities are recognised as being best-in-class by some of the world’s leading technology vendors and have earned global acclaim. We are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication.
Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account.
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
- Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management
- Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management
- Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth
- Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs
- Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development
- Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction
- Internal reporting: Providing regular updates on account activity, client feedback, and service performance
Key Responsibilities and Core Objectives:
- Achieve personal sales targets assigned by the sales leadership team
- Act as the day-to-day contact for assigned accounts
- Co-ordinate service delivery and management with internal teams to meet expectations
- Monitor account performance and escalate issues as needed
- Work with internal teams to prepare proposals, presentations, and reports
- Maintain accurate records of customer insight, interactions, feedback, and engagement history
- Proactively identify opportunities for additional account growth and/or expansion
- Collaborate with marketing and alliance partner teams to support campaigns and events
- Contribute to internal reporting and continuous improvement initiatives
Qualifications and Experience – Essential:
- Minimum 3 years’ experience in IT Account Management
- Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships
- Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively
- Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up
- Problem solving: Proactive approach to identifying and resolving issues
- Team collaboration: Ability to work cross-functionally with commercial and delivery teams
- Solution acumen: Advanced sales competency of the company’s core private cloud and associated offering portfolio
- Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment
Qualifications and Experience – Desirable:
- Experience in Private Cloud sales preferred
- Experience with Broadcom or VMWare by Broadcom desirable
Account Manager in Guildford employer: Xtravirt
Contact Detail:
Xtravirt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Account Manager in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in IT account management and any relevant achievements that showcase your relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud consulting and how your skills align with our mission at Xtravirt. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey ideas clearly and professionally. Pay attention to grammar and structure; it shows us you care about the details, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Xtravirt!
How to prepare for a job interview at Xtravirt
✨Know Your Stuff
Before the interview, dive deep into Xtravirt's services and recent projects. Understanding their cloud consulting and managed services will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to build trust and maintain long-term connections, as this is crucial for the Account Manager role.
✨Be Ready to Problem Solve
Think of specific instances where you've resolved customer issues efficiently. Be prepared to discuss your proactive approach to identifying problems and how you ensured customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about Xtravirt’s approach to account management and customer success. This shows your genuine interest in the role and helps you understand how you can align with their objectives.
