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- Tasks: Manage customer relationships and ensure their success with our services.
- Company: Join Xtravirt, a leading IT consulting firm empowering enterprises in the digital world.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Be the key contact for clients and help them thrive with innovative solutions.
- Qualifications: Strong organisational skills and a passion for customer satisfaction.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Xtravirt is a specialist IT consulting and managed services business headquartered in Surrey. We believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Our professional services capabilities are recognised as being best-in-class by some of the world’s leading technology vendors and have earned global acclaim. We are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
The Account Manager role plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long‑term relationships and contributes to the overall success of the account.
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
- Customer satisfaction: Delivering high‑quality experiences through responsive communication and reliable relationship management
- Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management
- Revenue growth: Identifying upsell or cross‑sell opportunities to increase wallet share and drive account growth
- Operational awareness:
Account Manager employer: Xtravirt Ltd
Contact Detail:
Xtravirt Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Xtravirt on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Account Manager.
✨Tip Number 2
Prepare for the interview by researching common challenges faced by Account Managers in IT consulting. We should be ready to discuss how we can tackle these issues and drive customer satisfaction.
✨Tip Number 3
Showcase our organisational skills! During the interview, share examples of how we've successfully managed multiple accounts or projects. This will highlight our ability to juggle tasks and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Xtravirt team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer relationships and any relevant achievements that showcase your ability to drive account growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Xtravirt. Be sure to mention specific examples of how you've maintained customer satisfaction in the past.
Showcase Your Organisational Skills: As an Account Manager, strong organisational skills are key. In your application, give us examples of how you've successfully managed multiple accounts or projects simultaneously. This will help us see your ability to juggle tasks effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Xtravirt Ltd
✨Know Your Customer
Before the interview, research Xtravirt and its customer base. Understand their services and how they empower enterprises. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you maintained customer satisfaction and resolved issues, as this is crucial for the Account Manager role.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple accounts simultaneously. Use specific examples to illustrate your attention to detail and ability to coordinate effectively with internal teams.
✨Think About Growth Opportunities
Consider how you can contribute to revenue growth through upselling or cross-selling. Prepare to discuss strategies you've used in the past to identify and act on these opportunities, as this aligns with the expectations for the role.
