Desktop Support Technician in England

Xtrac is the world’s leading designer and manufacturer of specialist transmissions. Our customers include the top motorsports racing series including Formula One, Le Mans, IndyCar and NASCAR and we also supply transmissions for the most exclusive high‑performance cars in the world. We are at the forefront of a once‑in‑a‑generation opportunity as the automotive industry transitions from internal combustion to electric and hybrid and our experienced and dedicated teams are using the latest cutting‑edge technology to achieve this transition.

About the Role

We are seeking a motivated and enthusiastic Desktop Support Technician to join our IT team at Xtrac. This position offers an excellent opportunity for someone looking to kick‑start their career in IT support and gain valuable hands‑on experience in a dynamic and fast‑paced environment.

Day to Day

• Provide first‑line/second‑line technical support to end‑users for desktop hardware, software, and peripherals, including troubleshooting and resolving basic hardware and software issues.
• Assist with the setup and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely.
• Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed.
• Provide basic training and support to end‑users on IT systems, applications, and best practices to enhance productivity and efficiency.
• Maintain accurate records of IT assets, inventory, and support activities using IT service management tools.
• Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements.

About You

• Some experience in a technical support role or relevant experience is preferred, but not essential.
• Basic knowledge of desktop operating systems and common desktop applications (e.g., Microsoft Office).
• Strong problem‑solving skills and attention to detail, with a passion for learning and a proactive approach to troubleshooting technical issues.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end‑users of varying technical abilities.
• Ability to work independently and collaboratively as part of a team in a fast‑paced and dynamic environment.
• Willingness to learn new technologies and adapt to changing IT environments.
• A commitment to providing exceptional customer service and support to end‑users.

Competitive salary package. Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the company. Dynamic and supportive work environment with a focus on teamwork and collaboration. Exposure to cutting‑edge automotive and motorsport technology and projects.

DEI Statement

Xtrac believe that diversity is not only a fundamental value but also a key driver of innovation, growth and success. We are committed to fostering an inclusive workplace where all employees feel valued, respected and empowered to contribute their unique perspectives and talents. We celebrate diversity in all its forms, including to but not limited to race, gender, sexual orientation, age, religion disability and veteran status.

Company benefits include Pension Contribution, Life Assurance, Private Health Care, Eye Care Assistance, Cycle to Work Scheme, Company Events, On‑site Parking, Reward & Recognition Incentives, Flexible Working for Some Roles, Salary Sacrifice Electric Car Scheme, Free Safety Workwear.