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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats while solving their issues.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy flexible working hours and opportunities for growth.
- Why this job: Be part of a culture that values communication and customer connection.
- Qualifications: 1-3 years of experience in customer service with strong communication skills.
- Other info: Ideal for those who thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service Representative employer: Xraised
Contact Detail:
Xraised Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries confidently and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers via phone, email, and chat, honing your verbal and written communication can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experience where you've successfully resolved customer issues, as this will highlight your proactive approach.
✨Tip Number 4
Demonstrate your organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise your workload, as this is crucial in a fast-paced customer service environment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to solve problems and engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to turning customers into passionate evangelists.
Highlight Relevant Skills: In your application, clearly outline your excellent phone etiquette and interpersonal skills. Provide examples of how you've effectively communicated with customers through various channels like phone, email, and chat.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Xraised
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to resolve issues in the past, as this will demonstrate your proactive approach.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating via phone, email, and chat, practice articulating your thoughts clearly. During the interview, focus on your verbal and written communication skills, and be prepared to answer questions in a concise manner.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter and how you would handle them. Be ready to discuss these situations during the interview, showcasing your problem-solving abilities and customer-centric mindset.
✨Highlight Your Organisational Skills
Given the need to multi-task and prioritise work, share examples of how you've successfully managed multiple responsibilities in previous roles. This will show that you can handle the demands of the position effectively.
