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- Tasks: Provide remote and onsite IT support, troubleshoot issues, and manage tasks via an internal ticketing system.
- Company: Join XPS Solutions, a dynamic team in Hessle that champions innovation and personal growth.
- Benefits: Enjoy a supportive environment with opportunities for hands-on learning and career development.
- Why this job: This apprenticeship is your launchpad into a tech career where creativity and teamwork thrive.
- Qualifications: A passion for IT, strong problem-solving skills, and a basic understanding of Windows and Microsoft Office 365.
- Other info: Ideal for those who value a fun, friendly, and inclusive workplace culture.
Are you passionate about technology and looking to begin your IT career in a supportive environment where creativity is encouraged? Look no further! XPS Solutions in Hessle is seeking a motivated and enthusiastic Apprentice IT Support Technician to join their progressive, energetic IT team.
This is more than just an apprenticeship; its your gateway into a career where innovation, creativity, and personal growth are celebrated daily.
Key Responsibilities
- Deliver remote and occasional onsite IT support to customers.
- Diagnose and resolve
- Install, configure, and troubleshoot
- Manage tasks using their internal ticketing system .
- Take customer calls
- Liaise with users to understand and explain technical issues clearly and simply.
- Maintain SLA compliance and contribute to excellent customer satisfaction.
- Help grow their knowledge base by contributing to documentation and internal knowledge sharing .
Skills & Knowledge
- Strong, methodical problem-solving abilities
- Excellent communication and interpersonal skills
- Solid understanding of Windows desktop operating systems and common troubleshooting techniques
- Experience with installing and supporting Microsoft Office 365 products
- TCP/IP, Ethernet networking, routing, and firewalls
- A natural customer service orientation and ability to relate to end users
- Ability to work independently and collaboratively as part of a team
Job Type
About the Employer
At XPS Solutions, youll be part of a collaborative team that values:
- Innovation
- Personal Growth
- Team Spirit
- Empowerment
This Role Is Ideal For Someone Who
- Is passionate about IT and eager to learn.
- Wants a hands-on role that offers both challenge and support.
- Enjoys solving problems and making peoples workdays better.
- Values a fun, friendly, and inclusive workplace culture.
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Apprentice IT Support Technician employer: XPS Solutions Ltd
Contact Detail:
XPS Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop operating systems and Microsoft Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially when explaining technical issues to non-technical users. You might want to role-play scenarios with friends or family to ensure you can convey complex information clearly and simply.
✨Tip Number 3
Research XPS Solutions and their company culture. Understanding their values around innovation, personal growth, and teamwork will allow you to tailor your conversations and demonstrate that you're a great fit for their team.
✨Tip Number 4
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it also gives you a chance to assess if this is the right environment for your career growth.
We think you need these skills to ace Apprentice IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise your problem-solving abilities, communication skills, and any experience with Windows operating systems or Microsoft Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific reasons why you want to join XPS Solutions and how you align with their values of innovation and personal growth.
Showcase Relevant Experience: If you have any previous experience in IT support, even if informal, make sure to include it. Discuss any projects or tasks where you demonstrated your technical skills or customer service orientation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at XPS Solutions Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your motivation and eagerness to learn.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows desktop operating systems, Microsoft Office 365, and basic networking concepts like TCP/IP and Ethernet. Be ready to discuss troubleshooting techniques and how you would approach common IT issues.
✨Demonstrate Your Communication Skills
Since the role involves liaising with users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and show that you can relate to end users effectively.
✨Emphasise Team Spirit and Collaboration
XPS Solutions values teamwork, so be prepared to discuss examples of how you've worked collaboratively in the past. Highlight your ability to contribute to a positive team environment and your willingness to support others.
