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- Tasks: Lead high-quality pension administration and manage client relationships in a dynamic environment.
- Company: XPS Group is a leading UK consultancy in pensions and insurance, with over 2000 employees.
- Benefits: Enjoy competitive salary, flexible working, healthcare plans, and paid volunteer days.
- Why this job: Join a diverse team, drive impactful change, and enhance your leadership skills.
- Qualifications: Proven experience in pensions administration and strong leadership skills required.
- Other info: This hybrid role requires office presence every 2-3 weeks.
The predicted salary is between 43200 - 72000 £ per year.
Service Delivery Manager
Location: Perth
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Hybrid/Remote
#li-remote
XPS are seeking a skilled Service Delivery Manager to lead the delivery of high-quality pension administration services. Managing client relationships, driving operational excellence, and mentoring teams across complex schemes. With deep technical pensions knowledge and proven leadership, you\’ll balance quality, efficiency, and long-term sustainability. Ideal candidates are commercially astute, people-focused, and thrive in a dynamic, client-centric environment.
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
This is a hybrid/remote role with an office presence expected once every 2 or 3 weeks . The Service Delivery Manager ensures efficient pension administration for assigned clients, maintaining service levels, compliance, and client satisfaction. This role leads cross-functional teams, drives improvements, and manages key relationships to deliver high-quality outcomes.
Key Responsibilities:
- Support the Operations Manager in delivering high-quality pension administration services across the business.
- Balance quality, profitability, and long-term sustainability in all service delivery efforts.
- Lead and mentor Administration Managers to strengthen team capability and performance.
- Drive recruitment, training, and retention strategies while managing HR matters and resource planning.
- Enhance commercial outcomes through client engagement, effective billing, and process efficiency.
- Manage client assignments, including project delivery and relationship management.
- Lead and support strategic business change initiatives and process improvements.
- Contribute to company-wide systems and operational enhancements.
Job Requirements:
Essential
- Proven experience in pensions administration leadership roles
- Strong technical knowledge across DB, DC, CARE, and hybrid schemes
- Demonstrated ability to lead, mentor, and manage teams
- Excellent communication and interpersonal skills
- Strong organisational, analytical, and problem-solving skills
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Qualifications
- A Level or Degree (or equivalent) education
- Minimum grade B in GCSE Maths and English (or equivalent)
- APMI qualification or equivalent experience
Desirable
- Involvement in new business lifecycle (proposals, pitches, negotiations)
- Confidence in board-level engagement and strategic thinking
What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days\’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications via [email/website]. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement:
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who are we:
To find out more please visit: www.xpsgroup.com
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Service Delivery Manager | London, UK employer: XPS Pensions
Contact Detail:
XPS Pensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in pension administration. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the pensions sector, especially those who work at XPS Group or similar firms. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and managed client relationships in previous roles. Highlighting your leadership skills and ability to drive operational excellence will resonate well with the hiring managers.
✨Tip Number 4
Research XPS Group's recent projects and initiatives. Being able to discuss these during your interview will show your genuine interest in the company and how you can contribute to their goals as a Service Delivery Manager.
We think you need these skills to ace Service Delivery Manager | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions administration and leadership roles. Emphasise your technical knowledge across various pension schemes and any achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've driven operational excellence and client satisfaction in previous positions, and express your enthusiasm for contributing to XPS Group's goals.
Highlight Key Skills: In your application, focus on essential skills such as communication, problem-solving, and organisational abilities. Provide concrete examples of how you've used these skills in past roles to lead teams and manage client relationships successfully.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Delivery Manager role.
How to prepare for a job interview at XPS Pensions
✨Showcase Your Technical Knowledge
As a Service Delivery Manager, you'll need to demonstrate your deep understanding of pensions administration. Be prepared to discuss your experience with DB, DC, CARE, and hybrid schemes, and how you've applied this knowledge in previous roles.
✨Emphasise Leadership Skills
Highlight your ability to lead and mentor teams effectively. Share specific examples of how you've improved team performance or managed HR matters, as this will resonate well with the interviewers looking for strong leadership capabilities.
✨Demonstrate Client-Centric Thinking
Since the role involves managing client relationships, be ready to discuss how you've engaged clients in the past. Talk about strategies you've used to enhance client satisfaction and drive commercial outcomes, showcasing your people-focused approach.
✨Prepare for Strategic Discussions
Given the emphasis on strategic business change initiatives, think about your experiences with process improvements and operational enhancements. Be prepared to discuss how you've contributed to these areas and your confidence in engaging at board level.
