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- Tasks: Manage client relationships and ensure efficient pensions administration services.
- Company: XPS Group is a leading UK consultancy in pensions and insurance, with over 2000 employees.
- Benefits: Enjoy competitive salary, flexible working, healthcare plans, and paid volunteer days.
- Why this job: Join a dynamic team where your expertise directly impacts client satisfaction and company success.
- Qualifications: 10+ years in pensions administration, strong technical skills, and excellent interpersonal abilities required.
- Other info: Diversity and inclusion are core values; we welcome applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Senior Client Relationship Manager – Pensions
Location: London or any XPS office locations
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Hybrid
#li-hybrid
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
We are seeking an experienced Senior Client Relationship Manager to provide an effective and efficient pensions administration service to XPS Administration clients, supporting the administration team\’s objectives and actively contributing to the overall objectives of the Company. The Client Relationship Manager will be responsible for developing the overall relationship with the client from an administrative perspective and maintaining high levels of satisfaction with the service from both the client and members alike.
The Client Relationship Manager will play a key part in the overall success of the Company and will be required to act as the lead for administration in both joint service and administration only new business tenders and presentations.
Key Responsibilities:
- Ensuring the efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients\’ requirements.
- Day to day management of client relationships with trustees, scheme members and corporate clients.
- Preparing for and where appropriate participating in trustee meetings.
- Managing complex pensions queries and pensions consultative advice.
- Managing ad-hoc projects and exercises, e.g. scheme closure, data audit reports, liability reduction exercises. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Monitoring on going procedural developments and implementing changes to procedures where required.
- Contributing to technical administration discussions.
- Managing the administration billing process.
- Keeping abreast of technical and legislative developments within the pensions industry.
- Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support.
- Managing new business tenders and presentations.
Your Profile:
- This role is likely to appeal to individuals with a minimum of 10 years\’ experience working within the admin business of a third-party administrator. The role requires a combination of strong technical skills and the ability to manage client relationships at a senior level.
- You must be able to demonstrate a very thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme.
- Previous CRM experience of both Defined Contributions (DC) and Defined Benefits (DB) schemes is preferred.
- You must be able to demonstrate a very wide and deep knowledge of the various key areas of pensions legislation including pensions taxation, contracting out and preservation.
- Proven experience of handling complex member queries and calculations is essential.
- Previous presentational experience is required to lead in client meetings and new business presentations.
- Excellent interpersonal abilities, able to forge strong working relationships with colleagues and clients.
- Positive personal impact qualities such as leadership, influencing and motivating skills together with a consultative approach to the management of change.
- Meticulous attention to detail and tenacity to pursue issues to their conclusion.
- Confident communicator, able to communicate effectively, professionally and concisely in writing, face to face and/or over the telephone.
- Previous project management experience would be required to perform pension administration project-based work.
- IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint
Qualifications:
- Educated to a minimum of A Level or Degree or equivalent standard.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification
- APMI (or deemed \’qualified by experience\’).
What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days\’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunities Statement:
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We:
To find out more please visit: www.xpsgroup.com
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Senior Client Relationship Manager employer: XPS Pensions
Contact Detail:
XPS Pensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relationship Manager
✨Tip Number 1
Network with professionals in the pensions and consultancy sectors. Attend industry events or webinars to connect with potential colleagues or clients, as personal recommendations can significantly boost your chances of landing the role.
✨Tip Number 2
Familiarise yourself with the latest trends and legislative changes in pension administration. Being well-informed will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle complex client queries or present to trustees. This will showcase your problem-solving skills and ability to communicate effectively under pressure.
✨Tip Number 4
Research XPS Group thoroughly, including their values and recent projects. Tailoring your discussions to align with their goals will show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Senior Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and pensions administration. Use specific examples that demonstrate your ability to manage complex queries and lead client meetings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the pensions industry and your passion for client relationship management. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly state your educational background and any relevant qualifications, such as APMI or equivalent experience. Emphasise your strong Maths and English GCSEs, as well as any additional training related to pensions legislation.
Showcase Interpersonal Skills: In your application, provide examples of how you've successfully built relationships with clients and colleagues. Highlight your communication skills and ability to influence and motivate others, as these are crucial for the role.
How to prepare for a job interview at XPS Pensions
✨Showcase Your Experience
Make sure to highlight your extensive experience in pensions administration. Be prepared to discuss specific examples of how you've managed complex queries and client relationships, particularly with Defined Contributions and Defined Benefits schemes.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of pensions legislation and taxation. During the interview, be ready to discuss recent changes in the industry and how they might impact client services, showcasing your ability to stay informed and adapt.
✨Prepare for Presentations
Since the role involves leading client meetings and presentations, practice your presentation skills. Prepare a mock presentation on a relevant topic, as this will demonstrate your confidence and ability to communicate effectively.
✨Emphasise Interpersonal Skills
Highlight your interpersonal abilities and provide examples of how you've built strong relationships with clients and colleagues. This is crucial for a Senior Client Relationship Manager, so be ready to discuss your consultative approach and leadership qualities.
