At a Glance
- Tasks: Lead pension administration projects and ensure top-notch customer service.
- Company: Join XPS Group, a leading consultancy in the pensions sector.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's financial futures while developing your career.
- Qualifications: Expertise in pensions administration and previous supervisory experience required.
The predicted salary is between 36000 - 60000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: Bristol
Employment Type: Permanent, Full Time
Grade: Consultant
Hybrid
About XPS Group: XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role: We are currently seeking a Deputy Administration Manager to join our team. Our teams of pension administrators provide services to a wide range of trust-based company pensions schemes including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.
Key Responsibilities:
- Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports and accounts.
- Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Reviewing the client work of other less experienced pension administrator team members.
- Monitoring accuracy, performance, and SLA's for the team, including activity and client performances, and taking action to ensure targets are met.
- Liaising with Administration Managers regarding appraisals and regular catch-up meetings.
- Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
- Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities.
- Maintaining a client focused approach, able to develop trusting and credible partnerships with clients.
- Preparing, checking and issuing administration bills.
- Updating internal change control and other schedules and spreadsheets as required.
- Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed.
- Deputise at Administration Manager meetings when necessary.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work.
- Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
Your Profile:
Essential:
- Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
- Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting.
- Experience of current pensions legislation and frameworks is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
- Previous supervisory of workflow management experience is required - ideally including performance monitoring, appraisals, recruitment etc.
- IT proficient: Microsoft Word, Excel, Outlook.
Deputy Administration Manager employer: XPS Pensions
XPS Group is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. Located in Bristol, our hybrid working model allows for flexibility while fostering collaboration among over 2000 talented professionals. With a strong focus on delivering outstanding customer service and technical excellence, we provide our employees with the opportunity to engage in meaningful work that directly impacts the lives of pension scheme members.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Administration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and administration sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching XPS Group and their approach to pension schemes. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to pensions administration. Think about your past experiences and how they relate to the responsibilities of a Deputy Administration Manager. Confidence is key, so rehearse your answers until they feel natural!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at XPS Group. Let’s get you that dream job!
We think you need these skills to ace Deputy Administration Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Administration Manager role. Highlight your experience in pensions administration and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions administration and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills:Don’t forget to mention your IT proficiency, especially with Microsoft Word, Excel, and Outlook. We value tech-savvy candidates who can navigate the tools we use daily, so make sure to highlight these skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at XPS Pensions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration, especially Defined Benefit schemes. Be ready to discuss specific scenarios you've handled in the past and how you navigated through them. This will show that you not only understand the technical side but can also apply it practically.
✨Showcase Your Leadership Skills
As a Deputy Administration Manager, you'll be overseeing teams and projects. Prepare examples of how you've successfully managed workflows, conducted appraisals, or mentored team members. Highlighting your leadership experience will demonstrate that you're ready for this role.
✨Familiarise Yourself with Current Legislation
Stay updated on the latest pensions legislation and regulatory requirements. Be prepared to discuss how these laws impact pensions administration and how you've ensured compliance in your previous roles. This will show your commitment to maintaining high standards.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or specific projects you might be involved in. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
