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Senior Client Relationship Manager
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XPS Pensions Group
Senior Client Relationship Manager

Senior Client Relationship Manager

London Full-Time No home office possible
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XPS Pensions Group

The role

requires a combination of strong technical skills and the ability to manage client relationships at a senior level.

  • You must be able to demonstrate a very thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme.
  • Previous CRM experience of both Defined Contributions (DC) and Defined Benefits (DB) schemes is preferred.
  • You must be able to demonstrate a very wide and deep knowledge of the various key areas of pensions legislation including pensions taxation, contracting out and preservation.
  • Proven experience of handling complex member queries and calculations is essential.
  • Previous presentational experience is required to lead in client meetings and new business presentations.
  • Excellent interpersonal abilities, able to forge strong working relationships with colleagues and clients.
  • Positive personal impact qualities such as leadership, influencing and motivating skills together with a consultative approach to the management of change.
  • Meticulous attention to detail and tenacity to pursue issues to their conclusion.
  • Confident communicator, able to communicate effectively, professionally and concisely in writing, face to face and/or over the telephone.
  • Previous project management experience would be required to perform pension administration project-based work.
  • IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint

    • Qualifications

  • Educated to a minimum of A Level or Degree or equivalent standard.
  • Ideally a minimum of three C grades or above at A Level or equivalent qualification.
  • Strong Maths and English GCSE or equivalent qualification
  • APMI (or deemed ‘qualified by experience’).

    • What We Offer:

    Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

    How to Apply:

    Interested candidates should submit applications via Apply Now option or contact for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

    Equal Opportunities Statement:

    XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

    Eligibility:

    Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

    Who Are We:

    To find out more please visit:

    XPS Pensions Group

    Contact Detail:

    XPS Pensions Group Recruiting Team

    View XPS Pensions Group Profile
    Senior Client Relationship Manager
    XPS Pensions Group
    Location: London
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