Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and progress complaints from Public Sector members, ensuring resolutions and providing guidance.
- Company: Join XPS Group, a leading UK consultancy in pensions and insurance with over 2000 employees.
- Benefits: Enjoy competitive salary, flexible holidays, healthcare plans, and paid volunteer days.
- Why this job: Be part of a dynamic team that values diversity and offers opportunities for personal growth.
- Qualifications: Relevant experience in occupational pension schemes and ability to simplify complex issues.
- Other info: Hybrid working model available; join a supportive workplace committed to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
XPS Group Middlesbrough, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Technical Analyst role at XPS Group
XPS Group Middlesbrough, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Technical Analyst role at XPS Group
Get AI-powered advice on this job and more exclusive features.
About XPS Group
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
Technical Analyst – Pensions
Location: Middlesborough
Employment Type: Permanent, Full Time
Grade: Consultant
Hybrid
REQ003034
About XPS Group
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
We are currently seeking a Technical Analyst within the ASG Public Sector Complaints Team. The successful candidate will play a key role in managing and progressing complaints received from Public Sector members, whether complaints against XPS or the scheme (Internal Dispute Resolution).
The ASG Team is one of XPS Administration’s central services teams. Their main objective is to maintain and strengthen XPS Administration’s processes, ensure XPS and trustees provide a compliant service, enable enhancements to services, promote good quality pensions administration, and provide pensions training. In additional they provide support to the admin teams on technical pensions and process issues.
Key Responsibilities
- Analyse complaints
- Consult with the Administration teams to understand what, if anything, has gone wrong
- Corresponding directly with the complainant through each stage of the complaint
- Identify and agree a resolution to the complaint
- Identify and produce or assist with guidance for teams and client managers, as a result of any lessons learned from the complaint
- Provide support to Admin teams and Client Managers
- Ad-hoc activities as determined by the business.
- Design and present training to pension’s administration staff as required.
- Producing and providing regular stats to Admin and Client Relationship Managers
Essential
Your Profile:
- Successfully qualified in or progressing CPC/DPC/RPC/APMI
- Direct, relevant experience of dealing with complaints within the occupational pension schemes industry
- Ability to explain complex technical issues simple and succinctly
- Ability to provide information to different audiences – members, clients, admin teams or client manager
Desirable
- Preferably educated at least to ‘A’ level standard
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
Referrals increase your chances of interviewing at XPS Group by 2x
Get notified about new Technical Analyst jobs in Middlesbrough, England, United Kingdom.
Middlesbrough, England, United Kingdom 2 days ago
Middlesbrough, England, United Kingdom 1 week ago
Middlesbrough, England, United Kingdom 1 month ago
Billingham, England, United Kingdom 6 days ago
Middlesbrough, England, United Kingdom 1 month ago
Durham, England, United Kingdom 6 days ago
Darlington, England, United Kingdom 2 days ago
County Durham, England, United Kingdom 3 weeks ago
Hartlepool, England, United Kingdom 3 days ago
Middlesbrough, England, United Kingdom 3 weeks ago
Durham, England, United Kingdom 2 weeks ago
Richmond, England, United Kingdom 3 weeks ago
Sunderland, England, United Kingdom 1 week ago
Houghton-Le-Spring, England, United Kingdom 1 week ago
Richmond, England, United Kingdom 6 days ago
Middlesbrough, England, United Kingdom 1 day ago
Hartlepool, England, United Kingdom 3 days ago
North East, England, United Kingdom 2 days ago
Northallerton, England, United Kingdom 1 month ago
Associate Lead Programmer (C++ / Proprietary Engine)
Middlesbrough, England, United Kingdom 2 days ago
Sunderland, England, United Kingdom 3 weeks ago
Hartlepool, England, United Kingdom 1 day ago
Stokesley, England, United Kingdom 1 month ago
Billingham, England, United Kingdom 1 month ago
Sunderland, England, United Kingdom 1 week ago
Middlesbrough, England, United Kingdom 5 months ago
Hartlepool, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Technical Analyst employer: XPS Group
Contact Detail:
XPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst
✨Tip Number 1
Familiarise yourself with the specific complaints processes within occupational pension schemes. Understanding the nuances of how complaints are handled will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of XPS Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Technical Analyst role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved complaints or complex issues. This will demonstrate your problem-solving skills and ability to communicate effectively with different audiences.
✨Tip Number 4
Stay updated on the latest trends and regulations in the pensions industry. Showing that you're knowledgeable about current events can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Technical Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Analyst position. Understand the key responsibilities and required skills, especially those related to managing complaints within occupational pension schemes.
Tailor Your CV: Customise your CV to highlight relevant experience in dealing with complaints and technical issues in pensions. Use specific examples that demonstrate your ability to explain complex issues simply and succinctly.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also showcases your understanding of XPS Group's values and how your background aligns with their goals. Mention any relevant qualifications like CPC/DPC/RPC/APMI.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at XPS Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Analyst at XPS Group. Familiarise yourself with the complaints process and how it relates to pensions, as well as the importance of compliance in this role.
✨Prepare for Technical Questions
Expect questions that assess your ability to explain complex technical issues simply. Brush up on your knowledge of occupational pension schemes and be ready to discuss how you would handle specific complaint scenarios.
✨Showcase Your Communication Skills
Since the role involves corresponding directly with complainants and various teams, demonstrate your strong communication skills. Be prepared to provide examples of how you've effectively communicated complex information to different audiences.
✨Highlight Relevant Experience
Be ready to discuss your direct experience dealing with complaints in the pensions industry. Share specific examples of how you've resolved issues and what lessons you learned from those experiences.
