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- Tasks: Lead client relationships and manage public sector pension administration.
- Company: XPS Group is a leading UK consultancy in pensions and insurance, with a diverse workforce.
- Benefits: Enjoy competitive salary, flexible working, healthcare plans, and paid volunteer days.
- Why this job: Join a dynamic team making a real impact in the public sector with a focus on client satisfaction.
- Qualifications: 10+ years in pensions administration; A Level or degree; strong communication skills required.
- Other info: Remote work with occasional office presence; commitment to diversity and inclusion.
The predicted salary is between 28000 - 42000 £ per year.
Senior Client Relationship Manager (Public Sector)
XPS Group Middlesbrough, England, United Kingdom
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Senior Client Relationship Manager (Public Sector)
XPS Group Middlesbrough, England, United Kingdom
2 weeks ago Be among the first 25 applicants
Join to apply for the Senior Client Relationship Manager (Public Sector) role at XPS Group
Client Relationship Manager – Public Sector
Location: Middesbrough (Homeworker)
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Remote
REQ00313
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
The Role
This role is based in Middlesbrough, with an office presence expected once or twice per month depending on the successful applicant’s location. As a Client Relationship Manager, you will play a pivotal role in the success of the company, acting as the lead for administration in both joint service and administration-only new business tenders and presentations
- Lead the delivery of administration services for a portfolio of Public Sector clients, ensuring high-quality outcomes and client satisfaction.
- Manage day-to-day client relationships, including liaison with Pension Boards, Committees, and scheme members.
- Oversee and contribute to client meetings, including preparation and presentation of materials.
- Handle complex pensions queries and provide consultative advice aligned with legislation and client needs.
- Manage and monitor ad-hoc projects, ensuring timely and compliant delivery.
- Stay up to date with pensions legislation and implement procedural updates as required.
- Collaborate with internal teams and third-party providers to deliver a seamless client service.
- Lead on new business tenders and presentations, representing the administration function.
Essential
Your Profile:
- Extensive experience in Client Relationship Management and Public Sector pensions administration.
- Educated to A Level, Degree, or equivalent, with strong Maths and English GCSEs.
- APMI qualified or deemed ‘qualified by experience’.
- Minimum 10 years’ experience in third-party pensions administration.
- Strong technical knowledge of DB schemes and pensions legislation.
- Proven ability to manage complex queries, calculations, and client relationships.
- Confident communicator with excellent written and verbal skills.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Desirable
- Self-motivated with a proactive and flexible approach to work.
- Strong interpersonal and leadership skills with a consultative mindset.
- Ability to simplify complex technical information for clients and colleagues.
- Commercial awareness and a drive for continuous improvement
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact recruitment@xpsplc.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Senior Client Relationship Manager (Public Sector) employer: XPS Group
Contact Detail:
XPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relationship Manager (Public Sector)
✨Tip Number 1
Network with professionals in the public sector and pensions administration. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge during interviews.
✨Tip Number 2
Familiarise yourself with XPS Group's recent projects and initiatives in the public sector. This knowledge will not only help you understand their business better but also allow you to tailor your discussions during interviews to align with their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience with complex pensions queries and how you ensured client satisfaction, as this is crucial for the role.
✨Tip Number 4
Stay updated on current pensions legislation and any changes that may impact the public sector. Being knowledgeable about these topics will demonstrate your commitment to the field and your ability to provide consultative advice.
We think you need these skills to ace Senior Client Relationship Manager (Public Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Client Relationship Management and Public Sector pensions administration. Use specific examples that demonstrate your ability to manage complex queries and client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and consultative mindset. Mention your technical knowledge of DB schemes and how you can simplify complex information for clients.
Highlight Relevant Qualifications: Clearly state your qualifications, such as being APMI qualified or having equivalent experience. Include your educational background, especially your strong Maths and English GCSEs, to reinforce your suitability for the role.
Showcase Your Interpersonal Skills: In your application, emphasise your strong interpersonal and leadership skills. Provide examples of how you've successfully collaborated with internal teams and third-party providers to deliver excellent client service.
How to prepare for a job interview at XPS Group
✨Know Your Pensions Legislation
As a Senior Client Relationship Manager, you'll need to demonstrate a strong understanding of pensions legislation. Brush up on the latest updates and be prepared to discuss how these changes could impact your clients.
✨Showcase Your Client Management Skills
Be ready to provide examples of how you've successfully managed client relationships in the past. Highlight your ability to handle complex queries and maintain high levels of client satisfaction.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge of defined benefit schemes and pensions administration. Review key concepts and be prepared to explain them clearly, as you may need to simplify complex information for clients.
✨Demonstrate Leadership and Team Collaboration
This role requires strong interpersonal skills and the ability to work collaboratively with internal teams. Prepare to discuss instances where you've led projects or worked effectively within a team to achieve client goals.
