At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service in a vibrant team.
- Company: Join XPS Group, a leading consultancy in pensions and insurance with a diverse culture.
- Benefits: Enjoy competitive salary, bonus, 25 days holiday, and flexible benefits.
- Other info: Hybrid working, volunteering opportunities, and a supportive environment await you.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 25000 - 30000 € per year.
Location: Newcastle
Employment Type: Permanent, Part Time
Grade: Associate
Work arrangement: Hybrid
About XPS Group
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
Our Member Connect team continues to grow and we are now looking for an outgoing and experienced Member Connect Representative to join our vibrant Newcastle office with hybrid working. This is an exciting opportunity that would most likely suit someone with previous experience in a contact centre role or within customer services where customer care is of paramount importance. Ideally you will have gained knowledge and experience of handling customers in a variety of situations and are focused on providing first‑class customer service.
Key Responsibilities
- Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
- Understand customers’ needs and provide appropriate solutions or alternatives to meet their requirements.
- Accurately record and maintain customer information and interactions in a centralised database.
- Always deliver first‑class customer service, maintaining a positive outlook.
- Work closely with other business areas.
Your Profile
- GCSE grade C/4 for English and Maths.
- Previous experience in a contact centre, customer service advisor or phone‑based office role is preferred, but other customer‑focused roles also acceptable.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
- Demonstrate organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.
- Ability to work under pressure and handle challenging situations professionally and calmly.
Desirable
- Familiarity with CRM software and databases would be beneficial.
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, satisfactory credit checks, and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Member Connect Representative (Original) in Newcastle upon Tyne employer: XPS Group
XPS Group is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and inclusive work environment. Located in Newcastle, our hybrid working model allows for flexibility while offering competitive salaries, generous holiday allowances, and a range of benefits including pension matching and healthcare plans. We are committed to fostering a culture of diversity and support, ensuring that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Member Connect Representative (Original) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on XPS Group. Understand their values, mission, and what they do in the pensions and insurance sectors. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience in handling diverse situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! As a Member Connect Representative, being outgoing is key. During your interview, let your enthusiasm shine through. Share stories that highlight your communication skills and ability to build rapport with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Member Connect Representative (Original) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Member Connect Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience:If you've worked in a contact centre or similar customer-focused role, make sure to mention it! Share specific examples of how you handled customer interactions and resolved issues, as this will help us see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at XPS Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to ensure customer satisfaction. This role is all about providing first-class service, so showcasing your experience here will definitely impress.
✨Familiarise Yourself with the Company
Take some time to research XPS Group and understand their values and services. Knowing about their work in the pensions and insurance sectors will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you convey information and build rapport. Remember, it's not just what you say, but how you say it!
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Member Connect Representative. Think of examples from your previous roles where you successfully resolved issues or improved customer experiences. Having these stories ready will help you demonstrate your problem-solving skills and ability to handle pressure.
