At a Glance
- Tasks: Provide top-notch customer service through high volumes of inbound calls.
- Company: Join XPS Group, a leader in member care with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, pension matching, healthcare, and 25 days’ holiday.
- Other info: We celebrate diversity and welcome all candidates to apply.
- Why this job: Make a difference in member care while working in a hybrid environment.
- Qualifications: Previous contact centre experience and excellent communication skills.
The predicted salary is between 25000 - 32000 € per year.
XPS Group is seeking a Member Connect Representative for their Newcastle office. The role involves handling high volumes of inbound calls to provide top-quality customer service in a hybrid working environment.
Ideal candidates will have previous contact centre experience and strong communication skills.
A competitive salary, annual discretionary bonus, and benefits such as pension matching, healthcare plans, and 25 days’ holiday are part of the offer.
This is an equal opportunity position welcoming diverse candidates.
Member Care & Support Advisor - Hybrid in Newcastle upon Tyne employer: XPS Group
XPS Group is an excellent employer, offering a supportive and dynamic work culture in their Newcastle office. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive healthcare plans, alongside opportunities for professional growth in a hybrid working environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Member Care & Support Advisor - Hybrid in Newcastle upon Tyne
✨Tip Number 1
Practice your phone skills! Since this role involves handling high volumes of inbound calls, we recommend doing mock calls with friends or family. This will help you feel more confident and ready to provide that top-quality customer service they’re looking for.
✨Tip Number 2
Research XPS Group! Knowing the company’s values and what they stand for can give you a leg up in interviews. We suggest checking out their website and social media to get a feel for their culture and how you can fit in.
✨Tip Number 3
Show off your communication skills! In your interviews, make sure to highlight any previous contact centre experience you have. We want to hear about how you’ve handled tough situations and provided excellent support to customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this opportunity!
We think you need these skills to ace Member Care & Support Advisor - Hybrid in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous contact centre experience and strong communication skills. We want to see how your background aligns with the Member Care & Support Advisor role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your passion for providing top-quality customer service.
Be Clear and Concise:When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your experience without any confusion!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at XPS Group
✨Know Your Stuff
Before the interview, make sure you understand XPS Group's values and the specifics of the Member Connect Representative role. Brush up on customer service best practices and think about how your previous contact centre experience can relate to the job.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences.
✨Show Your Personality
In a role that involves high volumes of inbound calls, personality matters! Be prepared to showcase your communication style and how you connect with customers. A friendly, approachable attitude can go a long way in making a great impression.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or what success looks like in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
