At a Glance
- Tasks: Provide top-notch customer service through high volumes of inbound calls.
- Company: Join XPS Group, a leader in member care with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, pension matching, healthcare, and 25 days’ holiday.
- Other info: We celebrate diversity and welcome candidates from all backgrounds.
- Why this job: Make a difference in member care while enjoying a hybrid work environment.
- Qualifications: Previous contact centre experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
XPS Group is seeking a Member Connect Representative for their Newcastle office. The role involves handling high volumes of inbound calls to provide top-quality customer service in a hybrid working environment.
Ideal candidates will have previous contact centre experience and strong communication skills.
A competitive salary, annual discretionary bonus, and benefits such as pension matching, healthcare plans, and 25 days’ holiday are part of the offer.
This is an equal opportunity position welcoming diverse candidates.
Member Care & Support Advisor - Hybrid employer: XPS Group
XPS Group is an excellent employer that values its employees by offering a competitive salary, annual discretionary bonuses, and comprehensive benefits including pension matching and healthcare plans. The hybrid working environment fosters a supportive work culture, encouraging employee growth and development while promoting diversity and inclusion within the team in the vibrant city of Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Member Care & Support Advisor - Hybrid
✨Tip Number 1
Practice your phone skills! Since this role involves handling high volumes of inbound calls, we recommend doing mock calls with friends or family. This will help you get comfortable with the flow of conversation and improve your communication skills.
✨Tip Number 2
Research XPS Group! Knowing about the company’s values and services can give you a leg up during interviews. We suggest checking out their website and social media to get a feel for their culture and what they stand for.
✨Tip Number 3
Show off your customer service experience! When you’re chatting with potential employers, highlight any previous contact centre roles or relevant experiences. We want to see how you’ve handled tough situations and provided top-quality service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Member Care & Support Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous contact centre experience and strong communication skills. We want to see how your background aligns with the Member Care & Support Advisor role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at XPS Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a contact centre context. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Familiarise Yourself with XPS Group
Do some research on XPS Group and their values. Understanding their mission and how they support their members will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific examples from your previous experience where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
