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- Tasks: Onboard new members and conduct interviews to protect against pension scams.
- Company: Join XPS Group, a leading pensions consultancy with a dynamic culture.
- Benefits: Enjoy competitive salary, flexible holidays, healthcare plans, and volunteer days.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference by helping protect members from pension scams.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading
Grade: Associate
Employment Type: Fixed Term (6 Months), Full Time Hybrid
About XPS Group
XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.
About The Role
The Scam Protection Team is part of the Member Engagement HUB (HUB) and was set up in 2015 to help protect members from falling victim to pension scams. The team support Trustees and administrators to meet the requirements of the new Transfer Regulations by talking to members directly helping to ensure they have been through a robust process and are not at risk of being scammed. The HUB sit alongside our Pensions Administration department and thus benefit from our long experience and outstanding credentials in this market.
Key Responsibilities
- Onboarding of new members for Pension Scams service
- Arrange appointments with members by telephone and email
- Conduct telephone interviews with members to identify those at risk of a Pension Scam.
- Assess information provided in line with the Code of Good Practice, pensions legislation and internal intelligence
- Produce reports for client teams, Trustees and Compliance review where needed
- Dealing confidently with members by phone, email or letter
- Updating/Maintaining records on our primary database ‘ASH’, and online system and other databases
- Ensuring that member cases are dealt with in accordance with strict deadlines
- Peer to Peer review where required
- Process cases in line with agreed Scam Protection Team processes
- Implementation of new clients
- Project and new client work as directed by Team Leader or Manager
- Working closely with other departments/teams both internal and external to provide a total service to our clients (Administration, Clients, Scheme Actuary, Consultants, Providers and third parties).
- Contribute to the development and maintenance of HUB processes and system development
- Compliance with business associated certifications where required
- Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities
Essential Your Profile:
- Previous experience in a customer service advisor or phone-based office role
- Demonstrates ownership, responsibility, and accountability for personal performance
- Strong organizational skills, with an organized, methodical, and logical approach to tasks
- Maintains high standards of work quality with excellent attention to detail
- Able to develop and implement effective processes to manage a high volume of tasks
- Skilled in planning yet adaptable to changing priorities
- Proactive, with strong drive and commitment to achieving goals
- Capable of working independently and taking initiative
- Possesses a positive, “can-do” attitude and takes pride in delivering quality work
- Communicates effectively and collaborates well within a team to achieve company objectives
- Proficient in Microsoft Office, including Outlook, Excel, and Word
- Quick to learn and adapt to new systems and applications
Qualifications
- Ideally educated to A-Level standard
Desirable
- Demonstrate knowledge/understanding of Pension Scams/potential Scams signs
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Administrator employer: XPS Group
Contact Detail:
XPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company before your interview! Research XPS Group, their values, and their work in pensions consultancy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication with members, make sure you're comfortable speaking clearly and confidently over the phone. Try mock interviews with friends or family to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and deadlines. Use examples from your past experiences to demonstrate your methodical approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed tasks or projects in the past. We love seeing a methodical approach, so don’t hold back on sharing your strategies!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at XPS Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator within the Scam Protection Team. Familiarise yourself with pension scams and the regulations surrounding them. This will show that you're not just interested in the job, but also in the industry.
✨Showcase Your Customer Service Skills
Since this role involves dealing with members directly, be ready to discuss your previous customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in past roles. This will demonstrate your ability to communicate effectively and handle sensitive information.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or deadlines. Share specific strategies you use to stay organised, such as prioritising tasks or using tools like calendars and to-do lists.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.