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- Tasks: Engage with clients and build relationships to enhance their NDIS and Home Care experience.
- Company: Allegiance Heart and Home Care, a trusted provider in compassionate care.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in community services.
- Qualifications: Experience in NDIS or Home Care is essential; strong communication skills are a must.
- Other info: Hybrid work model with a focus on community engagement.
The predicted salary is between 45000 - 77000 £ per year.
Allegiance Heart & Home Care is a trusted NDIS and Home Care provider committed to delivering compassionate care you deserve. We provide a full range of supports including personal care, domestic assistance, nursing and clinical care, transport, allied health, respite, and Home Care Package management (Levels 1–4).
We're seeking a motivated and relationship-driven Client Engagement Officer to help us connect with NDIS participants, Home Care clients, and referral partners across Western Sydney and surrounding regions. This role focuses on community engagement, relationship building, and participant onboarding; experience in aged care or NDIS is mandatory.
Key Responsibilities
- Build strong referral networks with Support Coordinators, Plan Managers, GPs, and community organisations.
- Conduct outreach via phone, email, and face-to-face visits to promote Allegiance's services.
- Respond to participant and family enquiries, providing accurate service information.
- Coordinate service agreements and ensure smooth onboarding for new consumers and participants.
- Maintain accurate records and monthly reports of leads, conversions, and referrals.
What We're Looking For
- Previous experience in NDIS, Home Care, or health/community services (mandatory).
- Minimum 1-2 years of demonstrated experience in NDIS or Home Care services.
- Excellent communication and interpersonal skills.
- Understanding of NDIS and Aged Care systems.
- Working knowledge of NDIS and Aged Care systems and processes.
- Self-motivated, target-driven, and community-minded.
- Current driver's licence and access to a vehicle.
- Must be able to meet KPI.
- Must have current Australian work rights.
What We Offer
- Competitive base salary (commensurate with experience).
- Supportive and collaborative team environment.
- Opportunities for career growth within a rapidly expanding care organisation.
If you're passionate about helping people access quality NDIS and Home Care supports, we'd love to hear from you! Apply now through SEEK or email your resume and a short cover letter to admin@allegiancehearthomecare.com.au.
Client Engagement Officer (NDIS & Home Care) employer: Xprt Dev
Contact Detail:
Xprt Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Officer (NDIS & Home Care)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NDIS and Home Care sectors. Attend local events or community gatherings to meet potential referral partners and clients. Building relationships is key!
✨Tip Number 2
Be proactive! Don’t wait for opportunities to come to you. Make those phone calls, send emails, and even drop by local organisations to introduce yourself and Allegiance Heart & Home Care. Show them what we can offer!
✨Tip Number 3
Stay organised! Keep track of your leads, conversions, and referrals. Use a simple spreadsheet or an app to manage your outreach efforts. This will help you stay on top of your game and meet those KPIs!
✨Tip Number 4
Show your passion! When you’re engaging with potential clients or partners, let your enthusiasm for helping people shine through. Share stories about how Allegiance has made a difference in the community. It’s all about connection!
We think you need these skills to ace Client Engagement Officer (NDIS & Home Care)
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights your experience in NDIS and Home Care. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about community engagement and how you can contribute to our mission at Allegiance Heart & Home Care.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your application reflects your excellent communication skills. We love seeing examples of how you've successfully engaged with clients or partners in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xprt Dev
✨Know Your NDIS and Home Care Stuff
Make sure you brush up on your knowledge of the NDIS and aged care systems. Familiarise yourself with the key services offered by Allegiance Heart and Home Care, as well as any recent changes in the sector. This will show that you're not just interested in the role but also genuinely invested in the field.
✨Show Off Your Communication Skills
As a Client Engagement Officer, you'll need to demonstrate excellent communication and interpersonal skills. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the job, like responding to participant enquiries or coordinating service agreements.
✨Build a Connection
During the interview, focus on building rapport with your interviewers. Share personal stories or experiences that relate to community engagement and relationship building. This will help them see you as a motivated and community-minded individual who fits well within their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to client engagement or how they measure success in the role. It shows that you're proactive and genuinely interested in how you can contribute to their mission.