Technician

Xpress Centres is a fast-growing company with ambitious growth plans. We are part of a multi-faceted high-growth Banbury based company DAC Holdings with a strong reputation for delivering best-in-class solutions on a global scale.

We are a team which prides itself on putting our customers first. You could really make a difference to our team and business and play a huge part in the exciting growth plans of our company.

The opportunity:

• An exciting opportunity to take up a position as a Multi-skilled Repair Technician at our Xpress Centre.
• You will be working on your own and carrying out repairs on vehicles with bodywork damage.
• Completing vehicle repairs to the highest quality in the same day, one day key to key.
• This is a perfect opportunity for someone who is confident in their ability, is capable of MET to the level of fitting a new door, is competent with flatliner/Miracle pull systems, and can refinish to a high quality of workmanship.
• This is a fantastic opportunity for someone looking to progress their career in a fast-moving forward-thinking company.

The Role:

• Key responsibility to complete repairs from start to finish in a time-sensitive environment to the highest quality.
• Inspect a vehicle for damage appraisal, clearly identify what the damage is, what new parts are required and liaise with our central hub on the repair details.
• Have your own hand tools to complete MET to the level of door replacement, bumper removal/refit, trim removal and all associated fittings.
• Be confident using Flatliner/Miracle pull equipment and covering larger repairs.
• Follow process and cover all aspects of refinish, including 3 stage systems.
• Process damage vehicles on the internal body shop IT systems.
• Maintain the cleanliness of the Xpress Centre.
• Process deposit payments for pre-booked orders.
• Manage the customer relationship through the full order cycle.
• Manage time and plan the work schedule within the given day.
• Manage stock and a reordering process to maintain product supply.
• Manage effective relationships with customers, colleagues and various other stakeholders internally and externally of the business.
• Work from other centres if required.
• Build relationships with work providers in the local area to support the proposition.

The ideal person:

• Work to deadlines and deliver quality workmanship every time.
• Live within an hour of their dedicated centre.
• Work on your own and manage your own time.
• Work effectively with the day shift.
• Ability to think for yourself and problem solve.
• Communicate effectively with the contact Centre.
• Have your own toolbox with a selection of comprehensive hand tooling.
• Manage your own consumable stock levels.
• Demonstrate & manage replacement parts.
• Be innovative and creative, think of new ideas and innovation to ensure we continue to deliver an industry-leading service.
• Work accurately and efficiently.
• Adapt and change to new business & working procedures.
• Understand the importance of looking after our customers.
• Constantly deliver a high level of customer service that exceeds our customers’ expectations.

Qualifications:

• Proven and current body shop experience.
• Repair technician experience in MET, plastic repairs, metal panel and paint refinishing.
• Working with and using hand-held PDA/Tablet devices.
• Understanding of BSI 10125 or body shop work procedures.
• Exceeding customers’ expectations and providing great customer service every time.
• Communicating with different customers and stakeholders.
• Using Microsoft Office (Outlook, Word, Excel) and CRM systems.

You will also:

• Have a full clean UK driving license - essential.
• Preferably have a current qualification in ATA Senior Cosmetic Repair or NVQ equivalent - essential.
• Be able to provide two years references, right to work in the UK, proof of address and able to pass a Basic DBS Check in line with our industry compliance requirements.

Additional Information:

The package includes:

• Competitive starting salary and OTE - Basic salary package up to £35,640.
• Performance related bonus £45,000 OTE.
• 23 days holiday (3 reserved for Christmas shutdown).
• £2,000 loyalty bonus (after 2 years service).
• Additional days holiday (for every 5 years service).
• 30% staff discount on vehicle repairs.
• 30% staff discounts on luxury villa holidays.
• Cycle to work scheme.

Great place to work with a fabulous team culture.

To apply please send a covering letter describing your relevant experience and what you can bring to the role and your CV.