Technician

· Xpress Centres is fast-growing company with ambitious growth plans.

· We are part of a multi-faceted high-growth Banbury based company DAC Holdings with a strong reputation for delivering best-in-class solutions on a global scale http://www.dacholdings.co.uk

· We are a team which prides itself on putting our customers first. You could really make a difference to our team and business and play a huge part in the exciting growth plans of our company… are you up for the challenge?

The opportunity:

· An exciting opportunity to take up a position as a Multi skilled Repair technician at our Xpress Centre.

· You will be working on your own and carrying out repairs on vehicles with body work damage

· Completing vehicle repairs to the highest quality in the same day, one day key to key.

· This is a perfect opportunity for someone who is confident in their ability, is capable of MET to the level of fitting a new door, is competent with flatliner / Miracle pull systems, and can refinish to a high quality of workmanship

· This is a fantastic opportunity for someone looking to progress their career in a fast-moving forward-thinking company.

Job Description

The Role:

• Key responsibility to complete repairs from start to finish in time sensitive environment to the highest quality.
• To be able to inspect a vehicle for damage appraisal, clearly identify what the damage is, what new parts are required and liaise with our central hub on the repair details
• To have their own hand tools to complete MET to the level of door replacement, Bumper removal / refit, trim removal and all associated fittings
• To be confident using Flatliner / Miracle pull equipment and covering larger repairs
• To be able to follow process and cover all aspects of refinish, this would include 3 stage systems
• Process damage vehicles on the internal body shop IT systems.
• Maintain the cleanliness of the Xpress Centre.
• Process deposit payments for pre-booked orders.
• Manage of the customer relationship through the full order cycle.
• To be able to manage time and plan the work schedule within the given day
• To be able to manage stock and a reordering process to maintain product supply
• Manage effective relationships with customers, colleagues and various other stakeholders internally and externally of the business.
• Work from other centres if required
• Build relationship with work providers in the local area to support the proposition.

The ideal person:

You will be able to:

· Work to deadlines and deliver quality workmanship every time

· Lives within an hour of their dedicated centre

· Work on your own and manage your own time.

· Work effectively with the day shift

· Ability to think for yourself and problem solve

· Communicate effectivity with the contact Centre.

· Have your own toolbox with a selection of comprehensive hand tooling.

· Mange you own consumable stock levels

· Demonstrate & manage replacement parts

· Be innovative and creative, think of new ideas and innovation to ensure we continue to deliver an industry-leading service.

· Work accurately and efficiently.

· Adapt and change to new business & working procedures

· Understand the importance of looking after our customers.

· Constantly deliver a high level of customer service that exceeds our customers’ expectations.

Qualifications

You will have experience of:

· Proven and current body shop experience

· Including repair technician experience in MET- Plastic Repairs- Metal panel and paint refinishing

· Working with and using hand held PDA/ Tablet devices

· Understanding of BSI 10125 or Body shop work procedures

· Exceeding customers’ expectations and providing great customer service every time

· Communicating to different customers and stakeholders.

· Using Microsoft Office; (Outlook, Word, Excel) and CRM systems

You will also

· Have a full Clean UK driving license – essential

· Preferred a current qualification in ATA Senior Cosmetic Repair or NVQ equivalent- essential

· Be able to provide two years references, right to work in the UK, proof of address and able to pass a Basic DBS Check in line with our industry compliance requirements.

Additional Information

The package:

Competitive Starting salary and OTE

– Basic salary package up to £35,640
– Performance related bonus £45,000 OTE
– 23 days holiday (3 reserved for Christmas shutdown)
– £2,000 loyalty bonus (after 2 years service)
– Additional days holiday (for every 5 years service)
– 30% staff discount on vehicle repairs
– 30% staff discounts on luxury villa holidays
– Cycle to work scheme

Great place to work with a fabulous team culture

To apply please send a covering letter describing your relevant experience and what you can bring to the role and your CV.

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