At a Glance
- Tasks: Provide friendly service and create memorable experiences for customers in a vibrant café setting.
- Company: Join a dynamic café in Glentress, a hub for outdoor enthusiasts and adventure seekers.
- Benefits: Enjoy sociable hours, comprehensive training, gratuities, pension scheme, and discounted hotel stays.
- Other info: Flexible hours may vary; a driving licence is desirable for commuting to Peebles.
- Why this job: Be part of a welcoming team that values traditional Scottish hospitality and outdoor adventures.
- Qualifications: Previous experience is a plus, but enthusiasm and a passion for customer service are key.
The predicted salary is between 18000 - 24000 £ per year.
We are currently on the lookout for an enthusiastic individual to join our client's café in Peebles as a valued Hospitality Assistant. If you are a hard-working, driven individual with a passion for the outdoors and a dedication to delivering top-notch service to customers in a breathtaking scenic setting, then your search ends here!
Our client in Glentress is eagerly seeking a new Hospitality Assistant to join their already exceptional team, ensuring that both locals and guests receive impeccable service, delicious food and drinks, and unforgettable outdoor activities.
Our client will offer you:
- Embrace a healthy work-life balance with a schedule tailored for your well-being: enjoy the beautiful surroundings with sociable hours from 8:00 am to 6:00 pm, ensuring ample time to recharge and pursue your passions outside of work.
- Receive comprehensive training from our client's experienced staff members, ensuring you are fully prepared for all aspects of the role.
- Share in gratuities as a recognition and reward for your hard work and dedication.
- Gain access to our client's company pension scheme with a generous employer contribution, securing your financial future.
- Explore opportunities for career advancement through internal and external training programs, investing in your professional growth.
- Enjoy exclusive discounted staff stays at our client's group of hotels, allowing you to relax and rejuvenate with special privileges.
- Participate in annual staff events as a token of our client's gratitude for your invaluable contributions.
The Place
We're seeking your passion and energy to contribute to making our client's café an integral part of the Glentress experience. Our client's Café is seen as a vibrant hub for the biking and hiking community, a place where kindred spirits gather for delicious food and drinks in a social atmosphere. Our client's establishment is where visitors come to share stories of their adventures on the trails or through the forest.
If you're enthusiastic about the outdoors and dedicated to delivering exceptional customer service, then you possess the qualities our client is seeking.
About the role:
Your job is to provide friendly and efficient service to all customers and visitors alike. Your first impression matters greatly! If you're warm, possess a welcoming demeanour, and genuinely enjoy the hospitality industry, we're eager to hear from you. Being personable and able to engage confidently with others is key. A comprehensive understanding of the various activities available in and around Glentress, Peebles, and the nearby areas is essential. Our client upholds the values of traditional Scottish hospitality, ensuring that from the moment guests first step in, they feel like they’re among old friends. This welcoming atmosphere starts with you; your role is to facilitate a relaxed and enjoyable experience for our clients' guests whilst also providing an efficient and attentive service. Full training will be provided for all aspects of the position.
What we are looking for from you:
- Previous experience in a similar role is a big plus, as your knowledge and skills are valued by our client. However, what truly impresses and holds value to our client is your attitude and enthusiasm for hospitality and customer service.
- Thrive in a dynamic, fast-paced food and beverage environment, demonstrating your ability to achieve food-service excellence even under pressure. Attention to detail is paramount; maintaining cleanliness and orderliness throughout the establishment is essential. Additionally, you'll have a knack for upselling to our customers, enhancing their experience with additional offerings. Demonstrating your ability to work effectively within a team is also crucial to our client.
- Possess a keen interest in outdoor activities and nature, as this role entails interacting with our customers after various outdoor activities, including hiking, biking, hill walking and more.
- Exhibit a warm and approachable demeanour, as our client prioritises positive teamwork and fosters an inclusive, welcoming atmosphere. Genuine smiles and a desire to exceed customer expectations are highly valued, as there will be extensive customer interaction.
- Display flexibility and adaptability, as hours of work may vary to meet the business needs, including weekends. Some previous barista and waiting experience would be beneficial but full training will be provided for all aspects of the position.
- Be capable of commuting to and from Peebles; a driving licence would be desirable.
Join a dynamic team and embark on an exciting journey as a Hospitality Assistant in Peebles! Apply now to become part of our client's already exceptional team and contribute to crafting culinary experiences that leave a lasting impact on their visitors.
Apply now and work together to create memories and unforgettable dining experiences that resonate with our clients' valued guests long after their visit.
Hospitality Assistant in Peebles employer: Xpress Recruitment
Join our client's vibrant café in Peebles, where a passion for the outdoors meets exceptional customer service in a breathtaking setting. Enjoy a healthy work-life balance with sociable hours, comprehensive training, and opportunities for career advancement, all while being part of a team that values traditional Scottish hospitality. With exclusive staff benefits and a welcoming atmosphere, this is an excellent opportunity for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Peebles
✨Tip Number 1
Familiarise yourself with the local outdoor activities in and around Glentress. Being knowledgeable about hiking, biking, and other adventures will help you connect with customers and enhance their experience.
✨Tip Number 2
Show your enthusiasm for hospitality during any interactions you have with the team or during interviews. A positive attitude and genuine passion for customer service can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work well under pressure by sharing examples from past experiences. Highlighting your skills in a fast-paced environment will reassure the employer of your capability to thrive in their café.
✨Tip Number 4
If possible, visit the café before applying. This will give you a feel for the atmosphere and allow you to mention specific details about your visit in your conversations, showing your genuine interest in the role.
We think you need these skills to ace Hospitality Assistant in Peebles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you demonstrated a passion for the outdoors or worked in fast-paced environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your love for outdoor activities and commitment to excellent customer service.
Showcase Your Personality:In your application, let your personality shine through. Use a friendly and approachable tone to reflect the warm atmosphere the client values. Share anecdotes that demonstrate your ability to connect with customers.
Highlight Teamwork Skills:Since teamwork is crucial for this role, include examples of how you've successfully worked in a team setting. Discuss any experiences where you contributed to a positive team dynamic or helped achieve common goals.
How to prepare for a job interview at Xpress Recruitment
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your dedication to providing excellent customer service, as this is a key quality our client is looking for.
✨Demonstrate Knowledge of Outdoor Activities
Since the role involves interacting with customers who have just enjoyed outdoor activities, it’s beneficial to showcase your understanding of local hiking and biking opportunities. This will help you connect with guests and enhance their experience.
✨Emphasise Teamwork Skills
Our client values teamwork highly, so be prepared to discuss your previous experiences working in a team environment. Highlight how you contribute positively to team dynamics and how you handle challenges collaboratively.
✨Prepare for Customer Interaction Scenarios
Think about potential customer interaction scenarios you might face in the café. Be ready to demonstrate how you would handle various situations, such as upselling menu items or resolving customer complaints, to show your problem-solving skills.
