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For Companies At a Glance
- Tasks: Manage events from weddings to conferences, ensuring top-notch customer service.
- Company: Join a vibrant team in a stunning location near Edinburgh.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a dynamic industry where your creativity and leadership shine.
- Qualifications: Experience in high-end event management and strong communication skills required.
- Other info: Must have a valid driving licence and be ready for flexible hours.
The predicted salary is between 28000 - 42000 £ per year.
Ensure the highest level of customer service is provided in all events, including exclusive use weddings, conferences through to small private dining experiences and board meetings. Adequately staff all events, maximising resource utilisation and minimising costs where possible. Liaise with other departments to facilitate smooth event planning and execution. Maintain compliance with current licensing, health, safety and food hygiene requirements. Demonstrate excellent standards of service and behaviour to the team. Coordinate event set-up and ensure facilities exceed company standards. Conduct briefings with staff before each function, providing necessary information and support. Manage staff through shifts, providing regular feedback and addressing any customer complaints promptly and offer training and development opportunities where required. Ensure all areas maintain a positive visual impact and cleanliness. Lead and motivate staff to achieve high standards of service, exceeding customer expectations.
The Person: Previous experience running weddings and functions within a high end establishment is essential. Customer-oriented approach with excellent communication, interpersonal and leadership skills. Critical thinker with strong problem-solving abilities. Team player with good organisational and time-management skills. Must possess a valid driving licence. Ability to work under pressure and willingness to work long hours when required. Proven track record in a similar role. Positive outlook on life with a passion for hospitality and high quality service. Ability to bring new ideas and initiatives to the team. Experience in the event and wedding industry.
The Benefits: Our client offers an exciting and innovative business to be part of along with an absolutely beautiful location on the outskirts of Edinburgh to work in and a great close knit team to be part of. The salary for the successful Events Operations Manager will be £35000.
Event Operations Manager employer: Xpress Recruitment
Contact Detail:
Xpress Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in event management, especially in high-end settings. This knowledge will help you stand out during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the event and wedding industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed events in the past. Highlight your problem-solving skills and ability to exceed customer expectations, as these are key qualities we look for.
✨Tip Number 4
Showcase your leadership abilities by sharing experiences where you've motivated a team or improved service standards. We value candidates who can inspire others and maintain high levels of service.
We think you need these skills to ace Event Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management, particularly in high-end establishments. Emphasise your customer service skills and any specific events you've successfully managed, such as weddings or conferences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've exceeded customer expectations in past roles and how you can bring new ideas to the team.
Highlight Relevant Skills: In your application, clearly outline your communication, organisational, and problem-solving skills. Provide examples of how you've effectively managed staff and handled customer complaints in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the event operations field.
How to prepare for a job interview at Xpress Recruitment
✨Showcase Your Customer Service Skills
As an Event Operations Manager, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to ensure client satisfaction, especially in high-pressure situations.
✨Demonstrate Leadership Qualities
Highlight your leadership skills during the interview. Discuss how you've successfully managed teams in previous roles, including how you provided feedback, addressed complaints, and motivated staff to achieve high standards of service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges. Prepare to discuss specific instances where you identified problems during events and the steps you took to resolve them effectively, showcasing your critical thinking and organisational skills.
✨Familiarise Yourself with Compliance Standards
Since compliance with health, safety, and food hygiene regulations is essential, brush up on these topics before your interview. Be ready to discuss how you have ensured compliance in past roles and how you would maintain these standards in the new position.
