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- Tasks: Provide top-notch customer support and resolve enquiries in a fast-paced environment.
- Company: Join Xpress Despatch Ltd, a dynamic logistics company with a personal touch.
- Benefits: Enjoy a competitive salary, pension, and on-site parking.
- Why this job: Be part of a team that values your input and offers real career growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; perfect for balancing studies.
The predicted salary is between 26000 - 36400 £ per year.
We have an exciting opportunity for an experienced Customer Service/Operations Agent to join our busy team. Xpress Despatch Ltd is an independently owned logistics and distribution company based in Paisley. We pride ourselves on the personal service we offer to all our customers. Our sales, operations and customer service teams work with customers to help deliver a premium service.
Day to Day responsibilities include (but are not limited to):
- Providing high level of telephone support services to customers, clients, and other depots.
- Helping customers with enquiries via telephone calls, emails, and on-site enquiries.
- Investigate and resolve customer complaints in a professional and timely manner.
- General office/logistics duties/handling parcels.
We are looking for an enthusiastic individual who is a team player with great attention to detail. The ideal candidate will have:
- Call centre experience.
- Customer service skills, exceptional telephone manner, with experience of problem solving and complaint handling gained in a busy fast-paced environment.
- Excellent IT skills and experience working with multiple operating systems.
- Decisive problem-solving abilities and reasoning skills.
- Good communication skills both written and verbal.
- Ability to work to strict deadlines and targets.
You will be required to work 5 shifts Monday to Friday (the occasional Saturday shift may be required). Competitive salary depending on experience with company pension.
Benefits: On-site parking.
Education: GCSE or equivalent (required).
Experience: customer service/operations: 1 year (required).
Licence/Certification: Driving Licence (preferred).
Work Location: In person.
Application deadline: 25/11/2025.
Expected start date: 01/12/2025.
Customer Service/Operations Agent employer: Xpress Despatch
Contact Detail:
Xpress Despatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Operations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Xpress Despatch Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves providing high-level telephone support, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling customer enquiries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Think of specific situations where you resolved customer complaints effectively – this will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service/Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with our team at Xpress Despatch Ltd, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service/Operations Agent role. Share specific examples of how you've handled customer complaints or provided exceptional service in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Xpress Despatch
✨Know the Company Inside Out
Before your interview, take some time to research Xpress Despatch Ltd. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or provided exceptional support. Be ready to discuss how you handled difficult situations and what the outcomes were.
✨Practice Your Communication Style
Since this role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Think of scenarios where you had to make quick decisions or handle unexpected challenges. Highlight your reasoning process and how you ensure customer satisfaction while meeting deadlines.
