Technician in Banbury

Xpress Centres is a fast-growing company with ambitious growth plans. We are part of a multi-faceted high-growth Banbury based company DAC Holdings with a strong reputation for delivering best-in-class solutions on a global scale. We are a team which prides itself on putting our customers first. You could really make a difference to our team and business and play a huge part in the exciting growth plans of our company.

The opportunity: An exciting opportunity to take up a position as a Multi-skilled Repair Technician at our Xpress Centre. You will be working on your own and carrying out repairs on vehicles with bodywork damage, completing vehicle repairs to the highest quality in the same day, one day key to key. This is a perfect opportunity for someone who is confident in their ability, is capable of MET to the level of fitting a new door, is competent with flatliner/Miracle pull systems, and can refinish to a high quality of workmanship. This is a fantastic opportunity for someone looking to progress their career in a fast-moving forward-thinking company.

The Role:

• Key responsibility to complete repairs from start to finish in a time-sensitive environment to the highest quality.
• Inspect a vehicle for damage appraisal, clearly identify what the damage is, what new parts are required and liaise with our central hub on the repair details.
• Have your own hand tools to complete MET to the level of door replacement, bumper removal/refit, trim removal and all associated fittings.
• Be confident using Flatliner/Miracle pull equipment and covering larger repairs.
• Follow process and cover all aspects of refinish, including 3 stage systems.
• Process damage vehicles on the internal body shop IT systems.
• Maintain the cleanliness of the Xpress Centre.
• Process deposit payments for pre-booked orders.
• Manage the customer relationship through the full order cycle.
• Manage time and plan the work schedule within the given day.
• Manage stock and a reordering process to maintain product supply.
• Manage effective relationships with customers, colleagues and various other stakeholders internally and externally of the business.
• Work from other centres if required.
• Build relationships with work providers in the local area to support the proposition.

The ideal person:

• Work to deadlines and deliver quality workmanship every time.
• Live within an hour of their dedicated centre.
• Work on your own and manage your own time.
• Work effectively with the day shift.
• Ability to think for yourself and problem solve.
• Communicate effectively with the contact Centre.
• Have your own toolbox with a selection of comprehensive hand tooling.
• Manage your own consumable stock levels.
• Demonstrate & manage replacement parts.
• Be innovative and creative, think of new ideas and innovation to ensure we continue to deliver an industry-leading service.
• Work accurately and efficiently.
• Adapt and change to new business & working procedures.
• Understand the importance of looking after our customers.
• Constantly deliver a high level of customer service that exceeds our customers’ expectations.

Qualifications:

• Proven and current body shop experience including repair technician experience in MET, plastic repairs, metal panel and paint refinishing.
• Working with and using hand-held PDA/Tablet devices.
• Understanding of BSI 10125 or body shop work procedures.
• Exceeding customers’ expectations and providing great customer service every time.
• Communicating with different customers and stakeholders.
• Using Microsoft Office (Outlook, Word, Excel) and CRM systems.

You will also:

• Have a full clean UK driving license - essential.
• Preferably have a current qualification in ATA Senior Cosmetic Repair or NVQ equivalent - essential.
• Be able to provide two years references, right to work in the UK, proof of address and able to pass a Basic DBS Check in line with our industry compliance requirements.

Additional Information:

The package: Competitive starting salary and OTE - Basic salary package up to £35,640, performance related bonus £45,000 OTE, 23 days holiday (3 reserved for Christmas shutdown), £2,000 loyalty bonus (after 2 years service), additional days holiday (for every 5 years service), 30% staff discount on vehicle repairs, 30% staff discounts on luxury villa holidays, cycle to work scheme.