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- Tasks: Lead the IT service delivery team and ensure top-notch customer satisfaction.
- Company: XPO is a global leader in supply chain solutions, known for innovation and teamwork.
- Benefits: Enjoy a salary up to £55,000, 25 days holiday, and various corporate perks.
- Why this job: Join a dynamic team and make a real impact in IT service delivery.
- Qualifications: 3-5 years in IT service delivery management with strong leadership skills required.
- Other info: Opportunity to work in a vibrant office environment in Crick.
The predicted salary is between 42000 - 66000 £ per year.
Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full time, permanent basis at our headoffice in Crick! The ideal candidate will be responsible for overseeing the delivery of IT services to our clients, ensuring high levels of customer satisfaction and operational efficiency. We support both in-house and externally provided solutions, working closely with our offshore support desk to ensure seamless service delivery. The understanding of transport and warehouse operations would be highly advantageous.
Pay, benefits and more: We’re looking to offer a salary of up to £55,000 per annum. In addition, 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as salary sacrifice company car and cycle to work schemes, a workplace pension and many other perks.
Key Responsibilities:
- Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations.
- Develop and implement service delivery strategies and processes to improve efficiency and quality.
- Monitor and report on service delivery performance, identifying areas for improvement.
- Collaborate with clients to understand their needs and provide tailored IT solutions.
- Ensure compliance with service level agreements (SLAs) and other contractual obligations.
- Coordinate with other departments and our offshore support desk to ensure seamless service delivery.
- Manage budgets and resources to optimise service delivery.
What you need to succeed in XPO:
- Essential: ITIL V4 or other service management frameworks.
- Essential: Proven experience in IT service delivery management, preferably in a similar role for at least 3 - 5 years.
- Essential: Strong leadership and team management skills.
- Essential: Excellent communication and interpersonal skills.
- Essential: Ability to manage multiple projects and priorities effectively.
- Essential: Proficiency in relevant IT tools and software including Service Now and Power Apps.
XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
Contact Detail:
XPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL V4 and other service management frameworks, as these are essential for the role. Consider obtaining certifications or attending workshops to deepen your understanding, which will demonstrate your commitment to service delivery excellence.
✨Tip Number 2
Network with professionals in the IT service delivery field, especially those who have experience in transport and warehouse operations. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Showcase your leadership and team management skills by discussing relevant experiences in previous roles. Prepare specific examples of how you've successfully led teams or managed projects, as this will resonate well with the hiring managers at XPO.
✨Tip Number 4
Research XPO's services and recent developments in the supply chain industry. Understanding their business model and challenges will allow you to tailor your discussions during interviews, demonstrating your genuine interest in the company and the role.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery management. Emphasise your leadership skills, familiarity with ITIL V4, and any specific tools like Service Now and Power Apps that you have used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with XPO's needs, particularly in managing IT services and improving operational efficiency.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to IT service delivery. Include specific examples of how you've successfully managed teams, resolved issues, and improved service delivery performance.
Showcase Soft Skills: Don't forget to mention your communication and interpersonal skills. These are crucial for collaborating with clients and other departments, so provide examples of how you've effectively worked with diverse teams.
How to prepare for a job interview at XPO
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Service Delivery Manager. Familiarise yourself with key concepts like service delivery strategies, SLAs, and the importance of customer satisfaction in IT services.
✨Showcase Your Experience
Prepare to discuss your previous experience in IT service delivery management. Highlight specific examples where you've successfully led teams, resolved issues, or improved service efficiency, especially in a similar role.
✨Demonstrate Leadership Skills
Since strong leadership is essential for this role, be ready to share instances where you've effectively managed a team. Discuss your approach to motivating team members and handling conflicts.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of IT tools and software mentioned in the job description, such as Service Now and Power Apps. Being able to discuss how you've used these tools in past roles will show your technical proficiency.