Operations Manager in Grays

Logistics done differently. Are you a natural leader with a passion for operational excellence and safety? Do you thrive in a fast-paced environment where compliance and customer satisfaction are key? If so, we have an exciting opportunity for you to join our team as Operations Manager (Fuels contract - Thurrock).

As Operations Manager, you’ll take the lead in managing the safe, compliant, and customer-focused transportation of fuel by road. You’ll oversee two day and two night Shift Managers, Fleet Administration, and a Reconciliation Team, ensuring smooth operations and exceptional service delivery. This is a pivotal role where you’ll drive performance, maintain regulatory compliance, and foster a culture of safety and teamwork.

Pay, benefits and more:

We’re looking to offer a salary of up to £52,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

What you’ll do on a typical day:

• Lead and manage the Control Tower operation and its team, ensuring compliance with company and legal requirements.
• Oversee daily delivery plans, managing vehicles, drivers, and trailers effectively.
• Communicate operational issues clearly across teams and with customers.
• Monitor financial performance and KPIs, supporting cost control initiatives.
• Represent the site in customer forums, discussing KPIs linked to Safety, Service, and Cost.
• Ensure full compliance with driver hours, working time, and vehicle maintenance regimes.
• Drive continuous improvement by identifying opportunities and implementing corrective actions.
• Inspire and develop your team through coaching, feedback, and regular performance reviews.

What you need to succeed at XPO:

• Qualifications: CPC essential.
• Experience: Proven track record managing teams in a transport environment. Fuels is advantageous.
• Strong leadership and coaching skills.
• Excellent communication and influencing abilities.
• Ability to manage conflicting priorities in a fast-moving operation.
• Confidence with Microsoft Office tools.
• Experience engaging with trade unions or employee work groups.

Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.