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- Tasks: Engage with customers, solve issues, and ensure top-notch service daily.
- Company: Join XPO, a leader in logistics, known for innovation and teamwork.
- Benefits: Enjoy 25 days holiday, high street discounts, and a cycle to work scheme.
- Why this job: Be part of a dynamic team where your communication skills shine and impact matters.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: We welcome diverse applicants and support adjustments during the recruitment process.
The predicted salary is between 16800 - 21000 £ per year.
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Logistics done differently.
Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.
We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!
Pay, benefits and more:
We’re looking to offer a competative salary depending on experience. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.
- Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
- Analyse reoccurring issues and determine root cause & solution
- Handle claims issues from tan internal customer perspective
- Monitor inbound/outbound call logs
- Deal with Claims Issues from Customers
Logistics done differently.
We are looking to bring on board a Customer Service Advisor on a permanent contract, to join a busy, fast-paced team based at our customer site in Gotham. Working Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.
We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!
Pay, benefits and more:
We’re looking to offer a competative salary depending on experience. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.
What you’ll do on a typical day:
- Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
- Analyse reoccurring issues and determine root cause & solution
- Handle claims issues from tan internal customer perspective
- Monitor inbound/outbound call logs
- Deal with Claims Issues from Customers
What you need to succeed at XPO:
- You’ll need to have worked in distribution and warehouse customer service environment
- Be honest, reliable, flexible, and focussed
- Excellent communication skills in all forms & at all levels
Working experience of Microsoft packages such as Microsoft Word and Excel
Be part of Something Big:
We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO\’s candidate privacy statement here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Service Advisor employer: XPO
Contact Detail:
XPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the logistics and distribution industry. Understanding the common challenges faced in customer service within this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently is crucial for a Customer Service Advisor role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations in the past. This will highlight your capability to think on your feet, which is essential for this role.
✨Tip Number 4
Network with current or former employees of XPO. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in distribution and warehouse environments. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for speaking to people and your ability to juggle multiple tasks. Mention specific examples of how you've proactively solved issues in previous roles.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers or team members in past positions.
Show Enthusiasm for the Role: Convey your enthusiasm for the Customer Service Advisor position at XPO. Explain why you want to work there and how you align with their values of inclusivity and innovation.
How to prepare for a job interview at XPO
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to assist clients, as this aligns perfectly with what XPO is looking for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues or found creative solutions. Highlight your ability to analyse problems and implement effective strategies, as this is crucial for the role.
✨Familiarise Yourself with Microsoft Tools
Since working knowledge of Microsoft Word and Excel is required, brush up on these applications. Be ready to discuss how you've used them in past roles, especially in managing customer data or reports.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer service scenarios, as this will showcase your communication skills and ability to think on your feet.