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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure operational excellence across multiple sites.
- Company: Join XPO, a global leader in logistics and supply chain solutions.
- Benefits: Earn up to £55,000, enjoy 25 days holiday, and access private healthcare.
- Why this job: Shape the future of a high-profile contract while driving continuous improvement.
- Qualifications: Proven leadership experience in transport or complex sectors is essential.
- Other info: Embrace a culture of diversity and growth with excellent career advancement opportunities.
The predicted salary is between 42000 - 66000 £ per year.
Overview
Join to apply for the Contract Operations Manager role at XPO.
This is a field-based leadership role with end-to-end accountability for a high-profile distribution contract. You will lead a team across five key UK sites (customer and XPO sites) with regular travel, primarily operating between South Yorkshire and Stoke-on-Trent. The role requires hands-on leadership across the network and a capability to drive Safety, Service, Budget Performance, and Continuous Improvement.
You will work closely with senior stakeholders, customers, and cross-functional teams to ensure delivery excellence, identify growth opportunities and shape the future of the contract. A clear path for career advancement is provided, supported by a personalised development plan and senior sponsorship.
Pay, benefits and more: salary up to £55,000 per annum with company car/car allowance, 25 days holiday (plus bank holidays) with option to buy additional days, high street discounts, cycle-to-work scheme, workplace pension, private healthcare and dental cover, and other perks.
Responsibilities
- Lead the operational delivery of the contract, ensuring safety, service, and financial targets are consistently met.
- Lead continuous improvement initiatives to boost customer satisfaction and streamline operations.
- Build strong relationships with customers and internal teams to align with strategic goals and uncover new opportunities.
- Champion a high-performance culture through effective leadership, communication, and people development.
- Ensure robust KPI and SLA management, with a focus on root cause analysis and sustainable corrective actions.
What you need to succeed at XPO
- Proven operational leadership experience within transport, preferably in construction or a similarly complex sector.
- Strong commercial awareness and budget management expertise.
- A customer-first mindset with the ability to influence and build senior-level relationships.
- A proactive, collaborative, and inspirational leadership style.
- A commitment to continuous development and progression.
Be part of something big
Note: This description includes an inclusive statement about our workplace and recruitment process. If you require any changes or amendments to our application and interviews, please let us know. We welcome diverse people and perspectives at XPO.
XPO is a leading provider of world-class solutions to customers globally. Our greatest strength is our global team—energetic, innovative people of all experience levels who make XPO a great place to work.
The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills. All employees may be required to perform duties outside of their normal responsibilities from time to time.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Transportation, Logistics, Supply Chain and Storage
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Contract Operations Manager employer: XPO
Contact Detail:
XPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contract Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you’ve driven safety, service, and budget performance in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Contract Operations Manager role!
We think you need these skills to ace Contract Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Operations Manager role. Highlight your operational leadership experience and any relevant achievements in transport or construction. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-first mindset and how you’ve built strong relationships in previous roles. Let us know why you’re excited about this opportunity at XPO.
Showcase Continuous Improvement: We love candidates who are all about continuous improvement! Share specific examples of initiatives you've led that boosted customer satisfaction or streamlined operations. This will show us your proactive approach.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at XPO
✨Know Your Contract Operations Inside Out
Before the interview, make sure you thoroughly understand the specifics of contract operations management. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Style
Since this role requires hands-on leadership, be prepared to discuss your leadership style and how you've successfully led teams in the past. Share specific examples of how you've driven safety, service, and budget performance, and how you foster a high-performance culture within your team.
✨Build Relationships Before You Even Start
Highlight your ability to build strong relationships with customers and internal teams. Think of examples where you've collaborated with stakeholders to achieve strategic goals or identified growth opportunities. This will show that you have a customer-first mindset and can influence at senior levels.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement initiatives. Share examples of how you've boosted customer satisfaction and streamlined operations in previous roles. This will demonstrate your commitment to ongoing development and your proactive nature in driving positive change.