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- Tasks: Manage customer contracts and coordinate operations in a dynamic transport environment.
- Company: Join XPO, a leader in innovative supply chain solutions with a diverse global team.
- Benefits: Enjoy a salary up to £38,000, 25 days holiday, high street discounts, and more perks.
- Why this job: Be part of a culture that values continuous improvement and strong stakeholder relationships.
- Qualifications: Strong communication skills and experience in managing large customer accounts are essential.
- Other info: We encourage diverse applicants and support accommodations during the recruitment process.
The predicted salary is between 22800 - 38000 £ per year.
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Are you skilled at operating effectively in a transport environment? Do you excel at coordinating operations and customers, creating and adhering to KPIs? Are you adept at building strong, sustainable relationships with customers and stakeholders? If so, we are looking for a Customer Contract Manager to join us and manage our new contract with Joseph Joseph on a day shift, 8:00am – 4:30pm, based at our Rugby site.
Pay, benefits, and more:
We offer a salary of up to £38,000 per annum. Benefits include 25 days holiday (plus bank holidays), the option to buy additional days, high street discounts, cycle-to-work scheme, workplace pension, and other perks.
What you’ll do on a typical day:
- Support and manage relationships with key customer accounts and the site operations team.
- Report KPIs to the customer and site stakeholders.
- Present data during weekly, monthly, and quarterly reviews covering warehouse, transport, and inventory.
- Control costs to ensure operational targets are met or exceeded, and seek continuous improvement.
- Maintain relationships with regional sites supporting the customer operation.
- Promote a health & safety culture by leading initiatives that improve safety across the site.
- Help achieve contractual KPIs and drive continuous improvement.
- Serve as the first point of contact for customer and operational escalations.
What you need to succeed at XPO:
- Essential: Strong stakeholder management and effective communication skills.
- Essential: Experience managing a large customer within a 3PL transport operation.
- Essential: Proven ability to manage KPIs and ensure compliance.
- Essential: Drive for continuous improvement in operations.
- Essential: Experience handling customer and operational escalations as the first point of contact.
- Essential: Confidence and ability to present KPI performance in reviews.
We strive to create an inclusive environment where everyone feels welcomed and empowered. Even if your experience doesn’t match all the criteria, if you believe you have the skills needed, we encourage you to apply and reach out for an initial discussion. We value diverse backgrounds and perspectives and support applicants requiring accommodations during the recruitment process.
XPO is a leading provider of innovative supply chain solutions, helping our customers manage their goods efficiently through our technology and services. Our strength lies in our global team of energetic, innovative people of all experience levels and talents.
The statements above describe the general nature and level of work but are not exhaustive. All employees may be asked to perform duties outside their usual responsibilities as needed.
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Contract Manager employer: XPO
Contact Detail:
XPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs relevant to the transport and logistics industry. Understanding these metrics will not only help you in discussions but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the 3PL transport sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with customer escalations. Think of specific examples where you've successfully managed difficult situations, as this will be crucial in showcasing your problem-solving skills.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can set you apart from other candidates during the interview process.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in stakeholder management, KPI reporting, and customer relationship management. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities of managing customer contracts and driving continuous improvement. Be sure to mention any relevant achievements.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed large customers or worked in a 3PL transport operation. Emphasise your experience with KPIs and how you've successfully handled escalations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Contract Manager role.
How to prepare for a job interview at XPO
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you've managed KPIs in previous positions and provide examples of how you ensured compliance and drove improvements.
✨Showcase Stakeholder Management Skills
Prepare to demonstrate your experience in managing relationships with customers and stakeholders. Think of specific instances where you successfully navigated challenges or escalations, highlighting your communication skills.
✨Present Data Confidently
Since presenting data during reviews is a key part of the role, practice how you would present KPI performance. Use clear and concise language, and be ready to answer questions about your data analysis.
✨Emphasise Continuous Improvement
Be ready to discuss your drive for continuous improvement in operations. Share examples of initiatives you've led or contributed to that resulted in enhanced efficiency or cost savings.